IT Success Stories - Cisco on Cisco - IT Success Stories - Cisco on Cisco

Solution Category	Sub-Category	Content Type	Title
Business of IT	Cisco by Cisco	IT Case Study	Cisco on Cisco: An enterprise observability story Cisco reduces MTTR, increases productivity, and innovates faster with Cisco Full-Stack Observability.
Business of IT	Insightful Data	IT Brief	A Data Driven Approach to Customer Experience: Cisco Ready Platform Cisco Ready delivers benefits to our customers, sellers, and Cisco as a company by improving the sales experience.
Business of IT stories	IT Strategy and Infrastucture	IT Brief	Thanks to APIs, Cisco IT is greater than the sum of its parts Cisco IT has been using APIs for IT, and already has realized value by measuring the synergy between discrete technologies. Learn how our Customer Zero team has implemented APIs for visibility in IT.
Data Center and Cloud	Data Center Architecture	White Paper	Cisco IT Data Center Sustainability As part of Cisco’s overall commitment to sustainability, we in Cisco IT and Workplace Resources (WPR) have been working with our procurement, logistics, and other teams to make our global data centers more sustainable. This white paper focuses on our actions and outcomes from 2016, when we stepped up our data center consolidation program, through early 2022.
Data Center and Cloud	Data Center Architecture	IT Brief	Full-stack observability in action: stories from inside Cisco IT If there’s a user experience problem with any application, Cisco IT wants to pinpoint the cause as soon as possible so we can fix the problem, using ThousandEyes, AppDynamics, and Intersight.
Collaboration	Hybrid Work	IT Trends	Moving to a hybrid world: What we've learned Our approach to hybrid work from the perspectives of HR and employee experience, real estate and facilities design, and technology deployment and use.
Enterprise Networks	Network Systems	IT Case Study	Bringing SD-WAN to Our Branch Offices: Our Journey and Lessons Learned The Software-Defined WAN (SD-WAN) migration for hundreds of Cisco branch offices has provided countless benefits to the business and valuable lessons learned. This case study discusses the progress we've made to date and delves into five specific use cases.
Collaboration	Conferencing and Messaging	IT Brief	Collaboration for a remote workforce When the Cisco workforce went home to work in March 2020, we could collaborate online the way we did before – on Webex and our collaboration applications.
Security	Network Security	IT Brief	Cisco ACI + Firepower Threat Defense simplifies application security Network-based security is easier to manage by supplementing ACI with Cisco Firepower Threat Defense (FTD) software. Bonus: FTD frees up resources on our Nexus switches.
Business of IT	Business Application	IT Brief	Mobile Device Management in the Meraki Cloud Cisco is managing our workforce’s 60,000 mobile devices in the cloud. Simple user experience for self-enrollment.
Collaboration	Consolidation and Design	IT Brief	Cloud and analytics will be Contact Center focus for 2020 Cisco IT’s plan to improve customer experiences with Cloud, AI, and Analytics.
Data Center and Cloud	Data Center Architecture	IT Brief	Cisco HyperFlex in Dynamic Infrastructure for Testing Labs Cisco IT uses Cisco HyperFlex HX-Series systems to automate configuration of lab infrastructure, which speeds support-case resolution by allowing us to recreate a complex customer environment in less than one hour.
Data Center and Cloud	Data Center Architecture	IT Brief	When the Big Bad Wolf Eyes the Brick House: Advanced Malware Protection in Our Data Centers We strengthened Linux and Window server security with Cisco Advanced Malware Protection (AMP). Now we can see how malware that snuck through our defenses got onto a device--and where it spread.
Business of IT	Business Applications	IT Insights	Lessons from a Successful Corporate App Store In 2012, Cisco IT created an online store to offer employees a single, easy way to request IT services and obtain authorized applications.
Collaboration	Conferencing and Messaging	IT Methods	Cisco Deploys UCCE Virtualized Voice Browser Cisco IT adoption of the new VVB solution helps to drive down the hardware investment for Cisco IT, while enabling new and advanced capabilities for Unified Contact Center Experience.
Collaboration	Conferencing and Messaging	IT Brief	Cisco Introduces ACE Preview—the “New” ACE Service The Cisco Advanced Cisco Experience (ACE) service program provides subscribers in sales access to and the ability to demo the latest Cisco collaboration products and features before those services are available to customers.
Collaboration	Collaboration Endpoints	IT Methods	Innovating with Feature-Rich APIs in Cisco Unified Contact Center Enterprise (UCCE) The Cisco Unified Contact Center Enterprise (UCCE) solution helps enterprise customers provide a connected, digital contact center experience for their customers.
Collaboration	Collaboration Endpoints	IT Methods	Delivering Enhanced Support and More Value to Cisco Collaboration Customers and Partners with Cisco Iris The Cisco Customer Experience (CX) team in partnership with Cisco IT, recently identified an opportunity to create a better technical support experience for customers and partners using Cisco Collaboration applications. That solution is Cisco Iris.
Collaboration	Conferencing and Messaging	IT Methods	Reducing Complexity and Costs by Consolidating Voice Services Architecture for Cisco Contact Centers in India Cisco IT recognized an opportunity to present the Dept of Telecommunications in India, with a proposal to take a new approach to the architecture design for their contact centers.
Collaboration	Conferencing and Messaging	IT Insights	A Brief History of the Cisco IT Collaboration Journey Collaboration solutions have transformed Cisco’s business. Cisco IT deploys and supports our solutions—from Cisco Webex Teams to Cisco Meeting Server to Cisco IP Phones—to help Cisco improve business processes, speed decision-making, and boost workforce productivity.
Collaboration	Conferencing and Messaging	IT Methods	Cisco Meeting Server: On-Premises Collaboration Support Designed with the Future in Mind Cisco IT recently faced a challenge that also presented a unique opportunity to create a programmable solution to support the collaboration needs of select user groups within Cisco.
Collaboration	Conferencing and Messaging	IT Methods	Cisco IT Moves 130,000 Users to Cisco Cloud CMR During 3-Month Migration Cisco embarked on a journey to move all employees to the new, scalable and more cost-effective Cisco Collaboration Meeting Rooms (CMR) Cloud solution.
Collaboration	Workspaces	IT Methods	How Cisco IT is Evolving Workplace Deployment and Operations for Collaborative Professionals Understanding how employees work and listening to their needs and expectations were imperatives for Cisco IT when Cisco, as a company, committed to creating a transformative workplace experience for its teams: Cisco Connected Workplace.
Enterprise Networks	Mobility	IT Insights	Preparing the Enterprise for Wi-Fi 6 Wi-Fi 6 helps networks serve more wireless devices and demanding applications. A four-part Cisco IT plan will guide Wi-Fi 6 deployment in the Cisco network.
Security	Network Security	IT Methods	Fighting Malware to the End: How We Tested and Deployed AMP for Endpoints We’re rolling out AMP for Endpoints to keep our 125,000 Mac and Windows devices protected.
Security	Policy and Access	IT Insights	Can We Trust Your Device? Checking Security Posture We are working on a solution that provides full access to corporate applications and services for devices we have confirmed meet our Trusted Device standard.
Business of IT	Insightful data	IT Brief	Retail Shopping Through a New Lens The Meraki cameras in our company store do more than surveillance. Understanding how and when people move throughout our company store helps us improve the shopping experience.
Security	Policy and Access	IT Brief	Strengthening and Scaling Security with IoT Device Onboarding Cisco uses solutions to automate and simplify security for IoT devices that connect to our network.
Enterprise Networks	Artificial Intelligence	IT Brief	Strength in Numbers: UCS brings AI to Marketing Cisco IT is partnering with marketing to better serve small and midsize customers through data hosted on Cisco UCS servers.
Enterprise Networks	Cisco Catalyst Center	IT Case Study	You can go anywhere with Catalyst 9000s and software-defined access The 9300 network in Sydney, Australia is Cisco’s first SD-Access network. We are already seeing better security compliance and faster certification and remediation.
Enterprise Networks	Internet of Everything	IT Brief	Fax Order Automation with Machine Learning and Deep Learning Cisco receives $4B of our total revenue from fax or email. Staggering amounts for the 21st century! Cisco is using machine and deep learning to help sort it.
Business of IT	Insightful data	IT Brief	Monitoring Order Processing with AppDynamics Every Cisco product order goes through multiple steps, databases, and applications. Monitoring order processing with AppDynamics makes it simpler.
Enterprise Networks	Network Systems	IT Brief	Migrating to a New Cisco Wireless Infrastructure Cisco is adopting a "wireless first" network design and migrating all its offices to a new wireless infrastructure based on the Cisco Aironet 4800 Access Point.
Enterprise Networks	Mobility	IT Methods	Automating Cisco Home and Remote Access Router Updates Cisco's virtual office configuration lifecycle is now fully automated thanks to Cisco Network Services Orchestrator.
Collaboration	Workspaces	IT Case Study	Cisco Connected Workplace: More Productivity and Satisfaction, Less Office Space and CO2 Cisco Connected Workplace uses Cisco technology to provide different type of spaces for employees to be happier and move freely around the office.
Enterprise Networks	Network Systems	IT Brief	Cost-Effective Connectivity for Small Offices Learn how Cisco is using Meraki appliances for network access, providing a cost-effective, easy-to-deploy, and cloud-managed connectivity solution.
Collaboration	Workspaces	IT Brief	Cisco Webex Collaboration in More Spaces As agile work practices become more prevalent, we have found that Cisco employees in scrum teams and other work groups increasingly hold impromptu meetings rather than scheduled ones.
Enterprise Networks	Network systems	IT Methods	Cisco Catalyst Center: Early Results from Intent-based Networking When you have thousands of network devices--we’ve got 15,000--efficient management pays big dividends in terms of operational costs and agility. Today we have excellent tools for zero-touch deployment, software image management, and fabric management.
Data Center and Cloud	Data Center Architecture	IT Brief	Hyperconverged infrastructure HyperFlex combines compute, storage, and hypervisor (VMware ESX) in one package. This offers faster deployment and savings in OpEx and CapEx.
Security	Network Security	IT Brief	Migrating to Cisco’s Next-Generation Firewall for Core Security The move to more cloud applications created challenges for the performance and scalability of our existing firewall implementation. We needed to deploy a new solution.
Data Center and Cloud	Cloud	IT Brief	Offering an Internal Cloud Service CITEIS is now extending its concepts to an expanded storage service, utilizing ACI, UCS, and other open-source software.
Enterprise Networks	Network Systems	IT Brief	Intersight: “Management as a Service” for All of Our Servers Cisco Intersight is making server management much simpler. We're using a single pane-of-glass view to simplify infrastructure management.
Security	Email and Web Security	IT Brief	Improving Security with Automated Email Analysis Email is the largest infection vector for transmitting malware. Cisco is detecting malicious emails faster with automated threat detection and blocking.
Enterprise Networks	Network Systems	IT Brief	Using Cisco Catalyst Center for Network as a Platform The Cisco network transition to Cisco Networking architecture creates a more cohesive environment with automation controllers and assurance engines. In the past, it consisted of standalone network products.
Collaboration	Collaboration Endpoints	IT Brief	Journey to Collaboration We've continually improved collaboration. The complete story of our collaboration journey to date could fill a book; here are some highlights.
Business of IT	Cisco on Cisco	IT Brief	Women in Tech – Growing the Ranks Three Cisco women in technology share their experiences & provide advice for other women in technology.
Digital Business	IT Strategy and Infrastucture	IT Case Study	Secure Digital Transformation of Cisco Campus Digital transformation is triggering disruptive trends in today’s business world. The pace of change is accelerating at our workplace.
Data Center and Cloud	Data Center Networking	IT Insights	Cisco IT Nearing Final Phase of ACI Journey Cisco IT chose to migrate all our business data centers to ACI for five simple reasons: greater speed and agility, reduced cost, greater simplicity, security, and scalability.
Enterprise Networks	Network Systems	IT Case Study	SDN and its Role in Automating & Scaling in the Data Center Software Defined Networking & its role in automating the provision and scaling of cloud native architectures in the data center through network programmability.
Data Center and Cloud	Data Center Architecture	IT Insights	Do You Know How Much Power Your Data Center Really Uses? Through the use of Cisco Energy Management in our newer data centers, we are able to understand energy use, costs, and carbon emissions by device, location, and time of day.
Digital Business	IT Strategy and Infrastucture	IT Brief	Beyond Video Surveillance: Cameras as Sensors Video can be used in more ways than one to save money and make smarter business decisions.
Enterprise Networks	Network Systems	IT Brief	Efficient Delivery of Live Video Streams Delivering live broadcasts of company events and recorded video for information and training purposes.
Data Center and Cloud	Data Center Architecture	IT Case Study	Cisco Workload Optimization Manager (CWOM) Virtual machines are automatically upsized or rightsized. No human involvement. No downtime for upsizing.
Data Center and Cloud	Data Center Networking	IT Brief	Cisco Tetration Analytics: Initial Implementation The platform delivers behavior-based application insight with deep forensics, providing real-time visibility into traffic across all Cisco data centers and a better understanding of dependencies among applications.
Data Center and Cloud	Data Center Networking	White Paper	Cisco IT Compute at Scale on Cisco ACI Understanding how Cisco IT deployed ACI to deliver improved business performance.
Business of IT	IT Strategy and Infrastucture	IT Brief	Transforming the Customer Experience Using Data and Insights Cisco IT is leading the way in using insightful data to reach customers.
Security	Network Security	IT Insights	Network Security at the 2016 Rio Olympic Games Cisco provided world-class security as the network sponsor of the 2016 Rio Olympics.
Data Center and Cloud	ACI	IT Insights	Migrating Hadoop to ACI Migrating Hadoop to ACI strengthened security and improved performance.
Security	Cloud Security	IT Methods	How Cisco IT implemented OpenDNS Cisco IT adopted the OpenDNS cloud service for our own use.
Digital Business	IT Strategy and Infrastucture	IT Case Study	How to be agile with complex teams and big projects Agile development will help increase productivity, grow business, and more.
Data Center and Cloud	Data Center Networking	White Paper	Cisco IT ACI design How Cisco IT deployed ACI to deliver improved business performance
Security	Network Security	IT Case Study	Cisco IT and InfoSec partner to operationalize security Cisco IT and InfoSec partner to protect company infrastructure and data.
Digital Business	IT Strategy and Infrastucture	IT Insights	Taking continuous delivery from vision to reality Fast IT frees IT organizations from manual configuration, changes, and maintenance.
Enterprise Networks	Big Data	IT Insights	Big Data: Not Just Big, But Different - Part 2 Big data is different in three ways: volume, variety, and velocity.
Enterprise Networks	Big Data	IT Insights	The Network: Artery and Brain for Big Data - Part 1 Network Data is a New Form of Big Data
Enterprise Networks	Network Systems	IT Insights	Seven Essential Network Capabilities for the Internet of Everything - Part 3 Learn about the seven types of network intelligence to act on big data.
Enterprise Networks	Mobility	IT Methods	How Cisco IT Deployed and Manages BYOD Connect to the network using any mobile device from anywhere.
Enterprise Networks	Mobility	IT Insights	Bring Your Own Device (BYOD) More employees are using personal devices to increase productivity and reduce costs.
Business of IT	Business Applications	IT Case Study	eStore for IT Services Cisco IT's eStore replaces multiple service request systems with a unified service catalog for ordering any type of IT service.
Business of IT	Collaboration	IT Insights	Gen Y Flexible Workplace The network you know is gone. It's borderless, dynamic, and virtualized.
Business of IT	Business Process	IT Case Study	Service Introduction Network New IT network accelerates early service releases and productivity gains.
Business of IT	IT Transformation	IT Case Study	How Cisco Transformed Its Supply Chain Single ERP instance, new business models, and automation boost agility and resiliency.
Data Center and Cloud	Data Center Architecture	IT Methods	Cisco IT Elastic Infrastructure Cisco CITEIS offers two models of service delivery: ITaaS and PaaS.
Data Center and Cloud	Data Center Architecture	Audio & Video	Enterprise Content Networking System Case Study Summary
Data Center and Cloud	Data Center Architecture	IT Brief	New Data Center in 2 Months, with HyperFlex Cisco HyperFlex hyperconverged infrastructure combines networking, storage, and virtualization in one box.
Data Center and Cloud	Data Center Networking	IT Insights	Cisco Application Centric Infrastructure Cisco ACI directly addresses the growing need for infrastructure change.
Data Center and Cloud	Data Center Architecture	IT Insights	Cisco Moves to Hybrid Cloud Model, With Open-Source Stack Cisco is shifting to open standards in our CITEIS stack.
Data Center and Cloud	Data Center Architecture	IT Case Study	Tidal Enterprise Scheduler and Big Data Cisco IT automates workloads for big data applications.

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