Cisco Webex Cloud-Connected UC At-a-Glance

At a Glance

Available Languages

Download Options

  • PDF
    (455.1 KB)
    View with Adobe Reader on a variety of devices
Updated:February 7, 2022

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Available Languages

Download Options

  • PDF
    (455.1 KB)
    View with Adobe Reader on a variety of devices
Updated:February 7, 2022

Table of Contents

 

 

The connectivity, flexibility, and adaptability of cloud services are major enablers of workplace transformation. For businesses that need a global, single-pane-of-glass view of systems operations, but still want to keep their Cisco® Unified Communications Manager (UCM) calling workload on-premises, Webex® Cloud-Connected UC is the bridge to getting the best of both worlds.

Interface view of initial analytics capabilities of Webex Cloud-Connected UC

Figure 1.               

Interface view of initial analytics capabilities of Webex Cloud-Connected UC

About Webex Cloud-Connected UC

     A Cisco cloud subscription service that provides a centralized, administrative single-pane view of the entire Cisco unified communications deployment

     Adds a cloud plugin for connecting on-premises Cisco UC apps and servers to the Webex cloud, with dashboard access through the Control Hub

     Included for free with the Cisco Collaboration Flex Plan Enterprise Agreement and Named User

     Requires Cisco Unified Communications Manager (UCM) Release 11.5 or newer software

     Available globally, except for US federally embargoed countries and China

     Services include historical analytics and operations dashboards

     Webex Cloud-Connected UC does not replace Cisco Prime Collaboration Assurance (PCA)

Current features

     Certificate management workflows. These workflows provide the ability to manage (add, delete) certificates of all UC apps centrally, across multiple clusters

     Web RTMT (webrtmt) is a web client application that simplifies and enhances the administration and troubleshooting experience

     Webex App autoprovisioning for self-provisioning devices for Calling in Webex (Unified CM) with zero or minimal intervention

     Troubleshooting workflows. Gain actionable diagnostic insights and proactive troubleshooting workflows at the level of entire deployments to improve admin productivity

Webex Cloud-Connected UC offers a centralized, global administrative view of your Cisco unified communications applications deployment (Figure 1). Customers can use dashboards in the Webex Control Hub to review, assess, and manage operations of their deployment.

Analytics capabilities provide insights into:

     Quality-of-service analytics, for service improvements

     Endpoint and headset usage adoption, for usage trends

     Performance and capacity utilization, for planning

     Asset utilization recommendations, for optimization

     Support for visualization, with dynamic drill-down data filtering

Customer data security and privacy is assured by using end-to-end encryption for data at rest and in transit. For full transparency, our Privacy Data Sheet describes in detail how Webex Cloud-Connected UC processes PII shared with Cisco.

Administrative view of Webex Cloud-Connected UC

Figure 2.               

Administrative view of Webex Cloud-Connected UC

To learn more about Webex Cloud-Connected UC, talk to your Cisco account team or Cisco authorized partner.

 

 

 

Our experts recommend

Learn more