Target Customers |
Distributed Enterprise Branch Office SMB |
Enterprise Commercial SMB |
Enterprise Commercial |
Platform |
Router |
Server Cisco Business Edition 3000 Cisco Business Edition 6000 Cisco SRE 910 SM |
Server |
Maximum capacity (Ports/Sessions) |
32 |
250 ports on single server or 500 ports on active/active cluster pair |
200 per server (multiple servers supported) |
Maximum capacity (Mailboxes) |
500 |
20,000 per server (multiple servers or server pairs supported) |
15,000 per server (multiple servers supported) |
Total networked users |
500,000 |
100,000 |
250,000 |
Intuitive Telephone User Interface |
Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message) |
X |
X |
X |
Reverse, pause, or fast forward message |
X |
X |
X |
Control volume, speed during playback |
|
X |
X |
Pause or resume during message recording |
|
X |
X |
Address message to multiple recipients |
X |
X |
X |
Remove introductions to forwarded messages |
|
X |
X |
Search for messages by name, caller ID, phone number, extension |
|
X |
X |
Regular, urgent, and private messages |
X |
X |
VM, UM-E |
Secure messages |
X |
X |
X |
Future delivery |
X |
X |
X |
Return receipt |
|
X |
X |
Live record |
X |
X |
X |
Live reply (Internal and external callers) |
X |
X |
X |
Address message by extension or by name |
X |
X |
X |
Message delivery to non-subscribers or subscribers at non-office telephone numbers |
X |
X |
X |
Forward fax to any fax machine |
X |
X |
X |
Access meetings in Cisco Unified Meeting Place and Unified Meeting Place Express |
|
X |
|
Access appointments in your Microsoft Outlook calendar |
|
X |
|
Set preferences per device (such as speed, volume, conversation type, PIN requirement) |
|
X |
|
Edit alternate contact numbers from the TUI |
|
X |
|
Desktop Message Access* |
Single inbox and message store (Microsoft Exchange 2003, 2007, 2010, 2013) |
|
X |
X (No support for Microsoft Exchange 2013) |
Single Inbox and message store (Microsoft BPOS Dedicated) |
|
X |
|
Single Inbox and message store (Microsoft Office 365) |
|
X |
|
Single Inbox and message store (Google Mail) |
|
X (via 3rd- party solution***) |
|
Single Inbox and message store (IBM Lotus Domino) |
|
X (via 3rd- party solution***) |
|
Single Inbox and message store (VMWare Zimbra) |
|
X (via 3rd- party solution***) |
|
Single Inbox and message store (Novell GroupWise) |
|
X (via 3rd- party solution***) |
|
Play, save and delete voice mail |
IMAP, Inbox |
UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox |
UM, IMAP, IMAP-O, Inbox |
Reply, forward, record voice mail |
Inbox |
UM-C, UM-D, UM-O UM-B, IMAP, IMAP-O, Inbox |
UM, IMAP-O, Inbox |
Message Waiting Indicator synchronization |
IMAP |
UM-C, UM-D, UM-O UM-B, UM-G, UM-V, UM-GW, IMAP, IMAP-O, Inbox |
UM, IMAP, IMAP-O, Inbox |
Embedded DVR-style interface to play, pause, rewind, fast forward |
Inbox |
UM-C, UM-D, UM-O, UM-B, IMAP-O, Inbox |
UM, IMAP-O, Inbox |
Generic media player to play, pause, rewind, fast forward |
X |
X |
X |
Respond to voice mail with email |
|
X |
UM |
Forward voice mail via email |
|
X |
UM |
Apply inbox rules to voice and fax mail |
|
IMAP |
X |
Access voice mail via Cisco Jabber for Mac |
|
X |
|
Access voice mail via Cisco Jabber for iPad |
|
X |
|
Access voice mail via Cisco Jabber for Windows |
|
X |
|
Access voice mail via IBM Lotus Sametime |
IMAP |
X |
X |
Access voice mail via Cisco Unified Communications Integration for Microsoft Office Communicator and Lync |
IMAP |
X |
|
RSS inbox reader |
|
X |
|
End User Features |
Video Messages |
|
X |
|
Video Call Handlers (Auto-Attendants) |
|
X |
|
Video Greetings |
|
X |
|
Personal web administration via Cisco Personal Communications Assistant |
X |
X |
X |
Full or brief TUI menus |
X |
X |
X |
Change prompt and message playback speed |
|
X |
X |
Address/record or record/address message |
|
X |
X |
Record multiple personal greetings |
8 greetings |
7 greetings |
5 greetings |
Holiday schedule and greeting |
X |
X |
|
Alternate greeting - expiration date/time, notify users, play full greeting for callers, forward to greeting without ringing phone |
X |
X |
X |
Record separate sets of greetings in different languages |
|
X |
|
Message notification - SMTP text, pager, phone destinations, SMS |
X |
X |
X |
Intelligent Notifications (HTML-based notifications with actionable links) – Supports .wav file attachments |
|
X |
|
Missed Call Notifications |
|
X |
|
Summary Notifications |
|
x |
|
Cascade message notifications |
X |
X |
X |
Notifications: Customize Subject Line & Display Name (email) |
|
X |
|
Voicemail Quota Notifications |
|
X |
|
Announce/don't announce message counts (total, saved, new) |
X |
X |
X |
Announce/don't announce transferred call |
|
X |
X |
Send callers to call, directory, or interview handlers |
X |
X |
X |
Select order of message receipt (LIFO/FIFO, type) via GUI |
VoiceView Express, Inbox |
X |
X |
RIM BlackBerry support |
|
Via Cisco Unified Mobile Communicator |
X |
Nokia Symbian support |
|
Via Cisco Mobile and Cisco Unified Mobile Communicator |
|
Apple iPhone support |
|
Via Cisco Jabber |
|
Android support |
|
Via Cisco Jabber |
|
Message monitor (live call screening) |
|
|
X |
Interrupted Session Recovery |
|
X |
X |
Alternate extensions |
X |
X |
X |
Private distribution lists |
X |
X |
X |
Include non-subscribers in distribution lists |
X |
|
|
PIN-less login to voice mailbox |
X |
X |
Via trusted extension |
Common PIN Synchronization with Cisco Unified Communications Manager |
|
X |
|
Address messages to frequently used names |
|
X |
|
Customizable subject lines (for visual voicemail) |
|
X |
|
Voice message store and forward (to external mailbox) |
|
X |
|
Announce if message has been sent to multiple recipients |
|
X |
|
Listen to names of all recipients of a message |
|
X |
|
Outside callers can mark messages as private |
|
X |
|
Speech-to-Text: voicemail transcripts in e-mail (Cisco SpeechView feature) |
|
X |
|
Call Transfer Features |
Route incoming calls by caller ID |
|
X |
|
Route incoming calls by time of day |
X |
X |
|
Route incoming calls by calendar (free/busy on Exchange) |
|
X |
|
Simple transfer and screening |
|
X |
X |
Subscriber zero-out |
X |
|
|
Transfer to alternate contact number |
|
Up to 12 numbers |
X |
Disable transfer prompts |
|
X |
|
Speech Recognition Interface (ASR)** |
Voice dial directory, personal contacts |
|
X |
Subscriber Address Menu Only |
Play and process messages (repeat, reply, forward, delete, save, mark as new, hear day or time stamp, skip to next message) |
|
X |
X |
Pause, resume, speed up, slow down, skip ahead, skip back commands |
|
X |
|
Edit and manage personal greetings |
|
X |
|
Speech access to meetings in Cisco Unified Meeting Place, Unified Meeting Place Express, and Outlook |
|
X |
|
Allow users to speak voicemail passwords |
|
X |
|
Allow users to speak time and dates |
|
X |
|
Toggle between speech recognition and touch-tone conversations |
|
X |
|
Speech-Enabled Automated Attendant (Speech Connect Feature) |
Dial by saying the name of person or department you want to contact |
|
X |
X |
Hear the contact’s name in their own recorded voice |
|
X |
X |
Configure as a speed dial on the phone |
|
X |
X |
Support up to 100,000 names in the speech directory |
|
X |
X |
Partition support (limit the directory search scope to a certain population of employees) |
|
X |
|
Deploy on the voice messaging server |
|
X |
Separate Server Required |
Email Access Via Text-To-Speech |
Play, repeat, save messages |
|
X |
X |
Process messages (delete, save as new, reply, forward, skip, hear day or time stamp) |
|
|
X |
List and play supported message attachments |
|
X |
|
IP Phone Services |
Visual Voicemail for Unified IP Phones |
X |
X |
X |
Manage messages |
X |
X |
X |
Manage mailbox settings |
X |
|
|
Icon representation of urgent messages |
X |
X |
X |
Display user's message store capacity percentage |
X |
|
|
Sort messages by caller, date, type, priority |
X |
X |
X |
Search messages by caller, sender, date, CLID, priority |
|
X |
X |
Time card management application |
X |
|
|
Fax |
T.37 inbound & outbound simple fax |
X |
|
X |
Cisco Fax Server |
X |
X |
X |
Third-party fax server |
|
X |
X |
Single phone number for voice calls and fax transmissions |
X |
X |
|
Localizations |
English (US-ENU) |
X |
X |
X |
TTD/TTY |
|
X |
X |
Languages supported (see individual solution guides for details) |
24 |
29 |
28 |
Enterprise Deployment |
System networking |
X |
X (HTTPS Networking, new in 10.0 and later; supports up to 25 locations and 250,000 objects (up to 100,000 users and an additional 150,000 system/VPIM contacts) in the directory) |
X |
Advanced Cisco Unity Connection to Cisco Unity networking |
|
X |
X |
Multiple Sites |
X |
X |
X |
VPIM |
X |
X |
X |
AMIS |
|
|
X |
Cisco Unity Bridge |
|
|
X |
Redundancy |
|
X |
X |
Survivable Remote Site Voicemail deployment at the branch |
|
X (35 branches, 500 users per branch) Includes MWI support at branch |
|
Search space and partition support |
|
X |
|
Support on virtual server |
|
X |
X |
Single Sign-On for browser applications |
|
X (SAML-based, includes OAuth 2.0 support) |
|
Tenant Partitioning |
|
X |
|
Support for Cross-Origin Resource Sharing (CORS) |
|
X |
|
Telephony Environments |
Cisco Unified Communications Manager |
X |
X |
X |
Cisco Unified Communications Manager Express |
X |
X |
X |
Cisco Unified Communications Manager Session Management Edition |
|
X |
|
Cisco Unified SIP Proxy |
|
X |
X |
Legacy PBX via PBX IP Media Gateway (PIMG) |
|
X |
X |
Multiple Simultaneous Integrations |
|
X |
X |
Serial Integrations (via PIMG) |
|
X |
X |
Analog Integrations (via PIMG) |
|
X |
X |
QSIG-enabled PBX integration via Cisco Integrated Services Router (ISR) |
|
X |
X |
QSIG-enabled PBX integration via Cisco Unified Communications Manager |
|
X |
X |
Support for E.164 formatted phone numbers |
X |
X |
|
SIP Early Offer |
|
X |
|
URI Dialing support via Alternate Extensions |
|
X |
|
Security Features |
Next Generation Security (Suite B Encryption) |
|
X (SIP Interface only) |
X |
Cisco Security Agent |
|
|
X |
Password and PIN policy options |
X |
X |
X |
Call-restriction tables - prevent toll fraud |
X |
X |
X |
Secure, private messaging |
X |
X |
X (with encryption) |
Secure delete |
|
X |
|
Security event logging |
X |
X |
X |
User PIN reset |
X |
X |
X |
Message archiving utilities |
|
X |
X |
Message aging policies for group or per-user |
X |
X |
X (group only) |
Support HTTPS for secure web access |
X |
X |
X |
Secure Signaling and Media |
|
X |
X |
RSA Secure-ID 2-factor one-time PIN authentication interface |
|
|
X |
Secured Hash Algorithm for PIN and web password |
SHA-1 |
SHA-1, MD-5 |
SHA-1, MD-5 |
Multi-Server SAN Certificate Support |
|
X |
|
SELinux Policies |
|
X |
|
NTLMv2 for Single Inbox Authentication |
|
X |
|
Interactive Voice Response |
Database integration (Oracle 10g, Sybase 15.0, IBM DB2 v9.1, MSDE, and MsSQL 2000) |
X |
|
|
IVR Web application development |
X |
|
|
HTTP Support |
X |
|
|
Create Automated Attendant scripts through GUI |
X |
|
|
Outbound email and fax notification |
X |
|
|
Historical and real-time reporting on IVR |
X |
|
|
Administration |
Admin interface |
Web & CLI |
Web & CLI |
Web |
Bulk administrative update tool |
|
X |
|
Customizable Roles |
|
X |
|
Password synchronization with Cisco Unified Communications Manager Express |
X |
|
|
Installation |
< 30 min |
<1 hour |
Approx 4 hours |
Post-installation auto configuration |
X |
|
|
Factory default source configuration file |
X |
|
|
Reports |
X |
X |
X |
Representational State Transfer (REST)-based application programming interfaces (APIs) for end users, provisioning, messaging, telephony, and notification |
X |
X |
|
System Broadcast |
X |
X |
X |
Simple Network Management Protocol (SNMP) support |
X |
X |
X |
Message handling actions (determines how specific types of messages are handled) |
|
X |
|
Auto-Attendant unlimited levels |
X |
X |
X |
Directory, Call, Interview Handlers |
|
X |
X |
Dispatch messaging |
|
X |
|
Alternate TUI Key Mappings |
|
X |
X |
Custom Key Mapping |
|
X |
X |
Hospitality integration |
|
|
X |
Share subscriber licenses among networked servers (license pooling) |
|
X |
X |
Enterprise License Management |
|
X |
|
Scheduled online backup (one-time and recurring), including notification |
X |
|
|
Support for subscriber information dump, Consolidated Object Backup and Restore Application Suite (COBRAS) tool, port usage analyzer, and public distribution list builder |
|
X |
|
Application and database audit logging |
|
X |
|
IPv6 support |
|
X |
|