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Webex Connect (also known as imiconnect) is a cloud CPaaS (Communications Platform as a Service) platform that enables organizations to automate and orchestrate communication with their customers via digital channels (SMS, WhatsApp, RCS, FB Messenger, etc). Webex CPaaS, primarily built from the existing Webex Connect platform, is tailored exclusively to the needs of the enterprise. Through a central cloud communications platform, Webex Connect provides everything required to rapidly build application that connect communication channels with backend systems to deliver great customer experiences.
This Data Sheet provides a detailed summary of the features, usage entitlements and overage fees, and support services available with each edition of Webex Connect. For more details on the offer components and for help with placing an order, please see the Webex Connect Ordering Guide and for full pricing information, please consult the SKU List.
Determine your requested start date for the subscription, which can be set at a maximum of 90 days from the order date.
The billing for A-WEBEX-CONNECT offer will be triggered 30 days (at latest) after the requested start date, or when the first service is provisioned, whichever occurs first.
See Annuity (Saas) Quoting guide for additional information relating to quoting.
Table 1. Included features and buying model availability
| Included feature |
Webex Connect Buying Edition |
||||
| Access |
Essential |
Advanced |
Premium |
Premium Uncommitted |
|
| Channel Access, Asset Management and Template Management for 10+ channels |
X |
X |
X |
X |
X |
| Message API |
X |
X |
X |
X |
X |
| Inbound and Outbound Webhooks |
X |
X |
X |
X |
X |
| Visual reporting and Transaction Logs |
X |
X |
X |
X |
X |
| Scheduled Bulk Log Export |
X |
X |
X |
X |
X |
| Flow Builder with Essential Nodes |
- |
X |
X |
X |
X |
| Live Agent Conversation via Webex Engage |
- |
X |
X |
X |
X |
| Event API and Message Scheduler |
X |
X |
X |
X |
X |
| Single Sign-on and Audit Trail |
X |
X |
X |
X |
X |
| Contact Policy |
Add-on $ |
X |
X |
X |
X |
| Advanced Decisioning Nods (Evaluate JavaScript, Social Hours) |
- |
- |
X |
X |
X |
| Third-Party and Custom Integration, Database** and Data Transformation Nodes |
- |
- |
X |
X |
X |
| NLP/NLU, Intent and Entity Nodes** |
- |
- |
X |
X |
X |
| Bot Builder/Bot Engine |
- |
- |
- |
X |
X |
| Flow Analytics |
- |
- |
- |
X |
X |
| Logbooks for Custom Data Feeds |
- |
- |
- |
X |
X |
| Users Included |
5 |
5 |
10 |
20 |
5 |
Detailed flow builder node capabilities
| Flow Builder Nodes |
Webex Connect Buying Edition |
||||
| Access |
Essential |
Advanced |
Premium |
Premium Uncommitted |
|
| Send |
- |
X |
X |
X |
X |
| Receive |
- |
X |
X |
X |
X |
| RCS Capability Check |
- |
X |
X |
X |
X |
| Voice Nodes – Call User, Play Prompt, IVR Menu, Record, Collect Input, Call Pack |
- |
X |
X |
X |
X |
| HTTP Request |
- |
X |
X |
X |
X |
| Data Parser |
- |
X |
X |
X |
X |
| Branch, Delay |
- |
X |
X |
X |
X |
| Channel Profile |
- |
X |
X |
X |
X |
| Page Connector |
- |
X |
X |
X |
X |
| Call Sub-flow (Workflow) |
- |
X |
X |
X |
X |
| OTP Generation, OTP Validation |
- |
X |
X |
X |
X |
| Encryption, Decryption, Cryptographic Hash |
- |
X |
X |
X |
X |
| Data Transformation |
- |
- |
X |
X |
X |
| Evaluate |
- |
- |
X |
X |
X |
| Social Hours |
- |
- |
X |
X |
X |
| Pre-Built Integrations: Fresh Desk, Salesforce, Zendesk, Zoho CRM, Agile CRM, Payments |
- |
- |
X |
X |
X |
| Custom Integration |
- |
- |
X |
X |
X |
| NLP and NLU/Intent and Entity** |
- |
- |
X |
X |
X |
| Bot Builder – Q&A and Task |
- |
- |
- |
X |
X |
| Google DialogFlow |
- |
- |
Opt-in |
Opt-in |
Opt-in |
Scaled interaction entitlements and overage pricing
| Interaction Item |
Buying Edition |
||||
| Access |
Essential |
Advanced |
Premium |
Premium Uncommitted |
|
| Entitlements - Included with License Fee (Monthly) |
|||||
| Event API TPS |
10 |
10 |
10 |
10 |
10 |
| Message API TPS |
30 |
30 |
30 |
30 |
30 |
| Flow Executions |
- |
1,000,000 |
1,000,000 |
1,000,000 |
- |
| Live Conversations |
- |
1,000 |
1,000 |
1,000 |
- |
| Bot Sessions |
- |
- |
- |
10,000 |
- |
| Scheduled Log Exports |
10 |
10 |
10 |
10 |
10 |
| Embedded BI – Data Processed per Month (GB) |
- |
- |
- |
50 GB |
- |
| Overage Fees are applicable for the following interaction types – consult CCW for pricing information |
|||||
| Flow Executions |
N/A |
- |
See CCW |
- |
N/A |
| Live Conversations |
N/A |
- |
See CCW |
- |
N/A |
| Bot Sessions |
N/A |
N/A |
N/A |
See CCW |
N/A |
| Interactions (Premium Uncommitted only)* |
N/A |
N/A |
N/A |
N/A |
See CCW |
| Digital Channels (Included in all Editions of Webex Connect) |
| SMS Messaging |
| MMS Messaging |
| RCS Messaging |
| Voice |
| |
| In-App and Push Notifications |
| Live Chat/Web Chat |
| Browser Push |
| |
| Facebook Messenger |
| Apple Messages for Business |
| |
| Add-on Feature |
Buying Edition |
||||
| Access |
Essential |
Advanced |
Premium |
Premium Uncommitted |
|
| Additional Users – Each |
- |
$ |
$ |
$ |
Upgrade to Premium Edition |
| Event API TPS – per Additional 10 TPS |
$ |
$ |
$ |
$ |
Upgrade to Premium Edition |
| Message API TPS – per Additional 10 TPS |
$ |
$ |
$ |
$ |
Upgrade to Premium Edition |
| Branded Text |
$ |
$ |
$ |
$ |
Upgrade to Premium Edition |
| Epic Add-On (EHR Integration) |
- |
- |
- |
$ |
Upgrade to Premium Edition |
| Scheduled Log Exports – |
$ |
$ |
$ |
$ |
Upgrade to Premium Edition |
| Contact Policy |
$ |
Included |
Included |
Included |
Upgrade to Premium Edition |
| Gold SLA (99.95% platform availability, 15 min P1 response time) |
$ |
$ |
$ |
$ |
Upgrade to Premium Edition |
| Payments Integration |
- |
- |
$ |
$ |
Upgrade to Premium Edition |
| Embedded BI for Logbooks |
- |
- |
- |
$ |
Upgrade to Premium Edition |
| Embedded BI – Additional Data Processing Per 50 GB per Month |
- |
- |
- |
$ |
Upgrade to Premium Edition |
| Included Support |
Buying Edition |
||||
| Access |
Essential |
Advanced |
Premium |
Premium Uncommitted |
|
| 24/7 platform monitoring and incident support via phone or email |
X |
X |
X |
X |
X |
| Email-based support – business hours |
X |
X |
X |
X |
X |
| Standard SLA (99.5% platform availability, 30 min P1 response time) |
X |
X |
X |
X |
X |
| Gold SLA (99.95% platform availability, 15 min P1 response time) |
$ |
$ |
$ |
$ |
Upgrade to Premium Edition |
Technical support and customer success services
Cisco offers support services covering the areas of problem resolution, customer success and adoption, and designated support management. Basic support is included at no additional cost for the duration of your subscription.
To place an order, contact your certified Cisco partner or Cisco sales agent. If you need help finding a partner in your area, use the Partner Locator tool. Your partner or Cisco sales agent can also assist with any modifications to your subscription after your initial order is placed.
Cisco environmental sustainability
Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations, and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s Corporate Social Responsibility (CSR) Report.
Reference links to information about key environmental sustainability topics (mentioned in the “Environment Sustainability” section of the CSR Report) are provided in the following table:
| Sustainability topic |
Reference |
| Information on product material content laws and regulations |
|
| Information on electronic waste laws and regulations, including products, batteries, and packaging |
Cisco makes the packaging data available for informational purposes only. It may not reflect the most current legal developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to date. This information is subject to change without notice.
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