PB730783
Effective December 1, 2013, Cisco is changing the software update policy for the Cisco® Industrial Ethernet 2000, 2000U, 3000, 3010, 4000, 4010, 5000 and CGS 2520 Series Switches.
Customers will be provided with maintenance updates and bug fixes as follows:
1. Bug fixes and maintenance updates for critical bugs to maintain the compliance of the software with published specifications, release notes, and industry-standards compliance as long as the original end user continues to own or use the product or up to one year from the until end-of-sale date for this product, whichever occurs earlier.
2. Bug fixes and maintenance updates for vulnerability and security bugs as long as the original end user continues to own or use the product or up to three years from the end-of-sale date for this product, whichever occurs earlier.
Customers with licenses for our premium software feature set such as IP Services require a service support contract such as Cisco SMARTnet® Service to download updates.
This policy supersedes any previous warranty or software statement and is subject to change without notice.
The following Cisco switches are affected:
● Cisco IE 2000 Series Switches
● Cisco IE 2000U Series Switches
● Cisco IE 3000 Series Switches
● Cisco IE 3010 Series Switches
● Cisco IE 4000 Series Switches
● Cisco IE 4010 Series Switches
● Cisco IE 5000 Series Switches
● Cisco CGS 2520 Series Switches
Table 1 lists software entitlements.
Table 1. Software Entitlements
Support Contract |
LAN Lite, LAN Base, Enhanced LAN Base |
IP Services |
None |
Unlimited maintenance updates |
None |
Smart Foundation |
Unlimited maintenance updates |
Maintenance updates, updates for proven software defects only |
Cisco SMARTnet Service |
Unlimited maintenance updates |
Unlimited maintenance updates |
Q&A
● Cisco Smart Foundation Service: https://www.cisco.com/go/smartnet
● Cisco SMARTnet Service: https://www.cisco.com/go/smartfoundation