End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 10.x
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EOL12639
Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 10.x. The last day to order the affected product(s) is January 7, 2019 . Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 10.x
| Milestone | Definition | Date |
| End-of-Life Announcement Date | The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. | July 9, 2018 |
| End-of-Sale Date: | The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. | January 7, 2019 |
| Last Ship Date: | The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. | April 7, 2019 |
| End of SW Maintenance Releases Date: | The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. | January 7, 2020 |
| End of New Service Attachment Date: | For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. | January 7, 2020 |
| End of Service Contract Renewal Date: | The last date to extend or renew a service contract for the product. | April 4, 2021 |
| Last Date of Support: | The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. | January 31, 2022 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number | Product Description | Replacement Product Part Number | Replacement Product Description | Additional Information |
| CCX-10-MED-K9 | CCX 10 Media | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10MEDIAKIT-K9 | CCX 10.0 CCX Media Kit - No Licenses | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10WFMMEDIAKIT | CCX 10.0 Workforce Manager Media Kit - No Licenses | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX10AQMMEDKITK9 | CCX 10.0 Adv Quality Manager Media Kit - No Licenses | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX10CRMEDIAKITK9 | CCX 10.0 Compliance Recording Media Kit - No Licenses | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-10-EPHA | CCX 10.0 UPGRADE - 10.0 to 10.0 ENH-PRE HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-10-EPHA-PAK | CCX 10.0 UPGRADE PAK - 10.0 EHA - 10.0 PHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-10U-CQMS1 | CCX 10.0 UPG - 10.0 to 10.0 Qty 1 CR-QM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-10UCAQMS1 | CCX 10.0 UPG - 10.0 to 10.0 Qty 1 CR-AQM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-10UQAQMS1 | CCX 10.0 UPG - 10.0 to 10.0 Qty 1 QM-AQM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-A-E-LIC | CCX 10.0 ENH Seat Qty 1 ADDON LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-A-P-LIC | CCX 10.0 PRE Seat Qty 1 ADDON LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-A-S-LIC | CCX 10.0 STD Seat Qty 1 ADDON LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-AQM-LIC | CCX 10.0 Adv Quality Manager Seat Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-AQM1SL= | CCX 10.0 Adv Quality Management Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-CR-LIC | CCX 10.0 Call Recording Seat Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-CR1SL= | CCX 10.0 CR Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-E-1SL= | CCX 10.0 ENH Seat Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-E-L-K9= | CCX 10.0 NEW ENHANCED Server and 10 Seats LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-E-P-UPAK | CCX 10.0 UPGRADE PAK - 10.0, ENH-PRE | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-E-SVR-LIC | CCX 10.0 ENH Server License | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-EHA-L-K9= | CCX 10.0 NEW ENHANCED HA Server LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-EHA-LIC | CCX 10.0 ENH HA LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-LIC-K9 | CCX 10.0 New Licenses | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-N-E-LIC | CCX 10.0 ENH Seat Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-N-P-LIC | CCX 10.0 PRE Seat Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-NFR= | CCX 10 NFR Kit: PRE HA 6 seats Pre IB/OB/email, CR, AQM,WFM, | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-OBIVRLIC | CCX 10 OB IVR, Predictive and Progressive Agent License | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-P-1SL= | CCX 10.0 PRE Seat Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-P-L-K9= | CCX 10.0 NEW PREMIUM Server and 10 Seats LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-P-SVR-LIC | CCX 10.0 PRE Server License | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-PAK | CCX 10.0 autoexpanded PAK | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-PHA-L-K9= | CCX 10.0 NEW PREMIUM HA Server LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-PHA-LIC | CCX 10.0 PRE HA LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-S-E-UPAK | CCX 10.0 UPGRADE PAK - 10.0, STD-ENH | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-S-P-UPAK | CCX 10.0 UPGRADE PAK - 10.0, STD-PRE | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-S-SVR-LIC | CCX 10.0 STD Server License | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-SYS-K9 | CCX 10 System | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-UPG-K9 | CCX 10.0 A-la-Carte Upgrade Licenses | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-WFM-LIC | CCX 10.0 Workforce Manager Seat Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10-WFM1SL= | CCX 10.0 Workforce Management Qty 1 LICENSE ONLY | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10EP-SUPAK | CCX 10.0 UPGRADE PAK - 10.0, ENH-PRE Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10SE-SUPAK | CCX 10.0 UPGRADE PAK - 10.0, STD-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-10SP-SUPAK | CCX 10.0 UPGRADE PAK - 10.0, STD-PRE Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-41-10U-Q-QS1 | CCX 10.0 UPG - 4.1 to 10.0 Qty 1 QM-QM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-41-10U-W-WS1 | CCX 10.0 UPG - 4.1 to 10.0 Qty 1 WFM-WFM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-4X-10-EHA | CCX 10.0 UPGRADE - 4.X to 10.0 ENH HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-4X-10-EHA-PAK | CCX 10.0 UPGRADE PAK - 4.X EHA - 10.0 EHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-4X-10-PHA | CCX 10.0 UPGRADE - 4.x to 10.0 PRE HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-4X-10-PHA-PAK | CCX 10.0 UPGRADE PAK - 4.X PHA - 10.0 PHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-50-10-EHA | CCX 10.0 UPGRADE - 5.0 to 10.0 ENH HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-50-10-EHA-PAK | CCX 10.0 UPGRADE PAK - 5.0 EHA - 10.0 EHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-50-10-PHA | CCX 10.0 UPGRADE - 5.0 to 10.0 PRE HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-50-10-PHA-PAK | CCX 10.0 UPGRADE PAK - 5.0 PHA - 10.0 PHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-50-10U-A-AS1 | CCX 10.0 UPG - 5.0 to 10.0 Qty 1 AQM-AQM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-50-10U-Q-QS1 | CCX 10.0 UPG - 5.0 to 10.0 Qty 1 QM-QM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-50-10U-W-WS1 | CCX 10.0 UPGRADE - 5.0 to 10.0 Qty 1 WFM-WFM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-60-10-EHA | CCX 10.0 UPGRADE - 6.0 to 10.0 ENH HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-60-10-EHA-PAK | CCX 10.0 UPGRADE PAK - 6.0 EHA - 10.0 EHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-60-10-PHA | CCX 10.0 UPGRADE - 6.0 to 10.0 PRE HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-60-10-PHA-PAK | CCX 10.0 UPGRADE PAK - 6.0 PHA - 10.0 PHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-60-10U-A-AS1 | CCX 10.0 UPG - 6.0 to 10.0 Qty 1 AQM-AQM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-60-10U-Q-QS1 | CCX 10.0 UPG - 6.0 to 10.0 Qty 1 QM-QM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-60-10U-W-WS1 | CCX 10.0 UPG - 6.0 to 10.0 Qty 1 WFM-WFM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-70-10-EHA | CCX 10.0 UPGRADE - 7.0 to 10.0 ENH HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-70-10-EHA-PAK | CCX 10.0 UPGRADE PAK - 7.0 EHA - 10.0 EHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-70-10-PHA | CCX 10.0 UPGRADE - 7.0 to 10.0 PRE HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-70-10-PHA-PAK | CCX 10.0 UPGRADE PAK - 7.0 PHA - 10.0 PHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-70-10U-A-AS1 | CCX 10.0 UPG - 7.0 to 10.0 Qty 1 AQM-AQM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-70-10U-C-CS1 | CCX 10.0 UPG - 7.0 to 10.0 Qty 1 CR-CR Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-70-10U-Q-QS1 | CCX 10.0 UPG - 7.0 to 10.0 Qty 1 QM-QM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-70-10U-W-WS1 | CCX 10.0 UPG - 7.0 to 10.0 Qty 1 WFM-WFM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10-E-E-UPAK | CCX 10.0 UPGRADE PAK - 8.0 to 10.0, ENH-ENH | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10-EHA | CCX 10.0 UPGRADE - 8.0 to 10.0 ENH HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10-EHA-PAK | CCX 10.0 UPGRADE PAK - 8.0 EHA - 10.0 EHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10-P-P-UPAK | CCX 10.0 UPGRADE PAK - 8.0 to 10.0, PRE-PRE | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10-PHA | CCX 10.0 UPGRADE - 8.0 to 10.0 PRE HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10-PHA-PAK | CCX 10.0 UPGRADE PAK - 8.0 PHA - 10.0 PHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10-S-S-UPAK | CCX 10.0 UPGRADE PAK - 8.0 to 10.0, STD-STD | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10EE-SUPAK | CCX 10.0 UPGRADE PAK - 8.0 to 10.0, ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10PP-SUPAK | CCX 10.0 UPGRADE PAK - 8.0 to 10.0, PRE-PRE Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10SS-SUPAK | CCX 10.0 UPGRADE PAK - 8.0 to 10.0, STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10U-A-AS1 | CCX 10.0 UPG - 8.0 to 10.0 Qty 1 AQM-AQM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10U-C-CS1 | CCX 10.0 UPG - 8.0 to 10.0 Qty 1 CR-CR Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10U-Q-QS1 | CCX 10.0 UPG - 8.0 to 10.0 Qty 1 QM-QM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-80-10U-W-WS1 | CCX 10.0 UPG - 8.0 to 10.0 Qty 1 WFM-WFM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-85-10-EHA | CCX 10.0 UPGRADE - 8.5 to 10.0 ENH HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-85-10-PHA | CCX 10.0 UPGRADE - 8.5 to 10.0 PRE HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-85-10U-A-AS1 | CCX 10.0 UPG - 8.5 to 10.0 Qty 1 AQM-AQM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-85-10U-C-CS1 | CCX 10.0 UPG - 8.5 to 10.0 Qty 1 CR-CR Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-85-10U-Q-QS1 | CCX 10.0 UPG - 8.5 to 10.0 Qty 1 QM-QM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-85-10U-W-WS1 | CCX 10.0 UPG - 8.5 to 10.0 Qty 1 WFM-WFM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10-E-E-UPAK | CCX 10.0 UPGRADE PAK - 9.0 to 10.0, ENH-ENH | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10-EHA | CCX 10.0 UPGRADE - 9.0 to 10.0 ENH HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10-EHA-PAK | CCX 10.0 UPGRADE PAK - 9.0 EHA - 10.0 EHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10-P-P-UPAK | CCX 10.0 UPGRADE PAK - 9.0 to 10.0, PRE-PRE | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10-PHA | CCX 10.0 UPGRADE - 9.0 to 10.0 PRE HA-HA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10-PHA-PAK | CCX 10.0 UPGRADE PAK - 9.0 PHA - 10.0 PHA | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10-S-S-UPAK | CCX 10.0 UPGRADE PAK - 9.0 to 10.0, STD-STD | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10EE-SUPAK | CCX 10.0 UPGRADE PAK - 9.0 to 10.0, ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10PP-SUPAK | CCX 10.0 UPGRADE PAK - 9.0 to 10.0, PRE-PRE Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10SS-SUPAK | CCX 10.0 UPGRADE PAK - 9.0 to 10.0, STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10U-A-AS1 | CCX 10.0 UPG - 9.0 to 10.0 Qty 1 AQM-AQM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10U-C-CS1 | CCX 10.0 UPG - 9.0 to 10.0 Qty 1 CR-CR Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10U-Q-QS1 | CCX 10.0 UPG - 9.0 to 10.0 Qty 1 QM-QM Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-90-10U-W-WS1 | CCX 10.0 UPG - 9.0 to 10.0 Qty 1 WFM-WFM Seat LIC | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-CR70-10K9= | CCX CR 7.0 to 10.0 CR UCSS Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-CR80-10K9= | CCX CR 8.0 to 10.0 CR UCSS Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-CR85-10K9= | CCX CR 8.5 to 10.0 CR UCSS Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-CR90-10K9= | CCX CR 9.0 to 10.0 CR UCSS Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-E-3X-10K9= | CCX ENH 3.X to 10.0 ENH Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-E-4X-10K9= | CCX ENH 4.X to 10.0 ENH Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-E-50-10K9= | CCX ENH 5.0 to 10.0 ENH Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-E-60-10K9= | CCX ENH 6.0 to 10.0 ENH Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-E-70-10K9= | CCX ENH 7.0 to 10.0 ENH Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-E-80-10K9= | CCX ENH 8.0 to 10.0 ENH Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-E-85-10K9= | CCX ENH 8.5 to 10.0 ENH Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-E-90-10K9= | CCX ENH 9.0 to 10.0 ENH Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-P-3X-10K9= | CCX PRE 3.X to 10.0 PRE Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-P-4X-10K9= | CCX PRE 4.X to 10.0 PRE Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-P-50-10K9= | CCX PRE 5.0 to 10.0 PRE Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-P-60-10K9= | CCX PRE 6.0 to 10.0 PRE Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-P-70-10K9= | CCX PRE 7.0 to 10.0 PRE Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-P-80-10K9= | CCX PRE 8.0 to 10.0 PRE Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-P-85-10K9= | CCX PRE 8.5 to 10.0 PRE Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-P-90-10K9= | CCX PRE 9.0 to 10.0 PRE Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-QM70-10K9= | CCX QM 7.0 to 10.0 QM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-QM80-10K9= | CCX QM 8.0 to 10.0 QM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-QM85-10K9= | CCX QM 8.5 to 10.0 QM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-QM90-10K9= | CCX QM 9.0 to 10.0 QM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-S-3X-10K9= | CCX STD 3.X to 10.0 STD Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-S-4X-10K9= | CCX STD 4.X to 10.0 STD Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-S-50-10K9= | CCX STD 5.0 to 10.0 STD Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-S-60-10K9= | CCX STD 5.0 to 10.0 STD Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-S-70-10K9= | CCX STD 7.0 to 10.0 STD Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-S-80-10K9= | CCX STD 8.0 to 10.0 STD Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-S-85-10K9= | CCX STD 8.5 to 10.0 STD Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-S-90-10K9= | CCX STD 9.0 to 10.0 STD Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-WFM-70-10= | CCX WFM 7.0 to 10.0 WFM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-WFM-80-10= | CCX WFM 8.0 to 10.0 WFM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-WFM-85-10= | CCX WFM 8.5 to 10.0 WFM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPG-WFM-90-10= | CCX WFM 9.0 to 10.0 WFM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGAQM70-10K9= | CCX AQM 7.0 to 10.0 AQM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGAQM80-10K9= | CCX AQM 8.0 to 10.0 AQM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGAQM85-10K9= | CCX AQM 8.5 to 10.0 AQM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGAQM90-10K9= | CCX AQM 9.0 to 10.0 AQM Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGEHA4X-10K9= | CCX ENH HA 4.X to 10.0 ENH HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGEHA50-10K9= | CCX ENH HA 5.0 to 10.0 ENH HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGEHA60-10K9= | CCX ENH HA 6.0 to 10.0 ENH HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGEHA70-10K9= | CCX ENH HA 7.0 to 10.0 ENH HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGEHA80-10K9= | CCX ENH HA 8.0 to 10.0 ENH HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGEHA85-10K9= | CCX ENH HA 8.5 to 10.0 ENH HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGEHA90-10K9= | CCX ENH HA 9.0 to 10.0 ENH HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGOIVR8510K9= | CCX OB IVR 8.5 to 10.0 OB IVR UCSS Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGPHA4X-10K9= | CCX PRE HA 4.X to 10.0 PRE HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGPHA50-10K9= | CCX PRE HA 5.0 to 10.0 PRE HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGPHA60-10K9= | CCX PRE HA 6.0 to 10.0 PRE HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGPHA70-10K9= | CCX PRE HA 7.0 to 10.0 PRE HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGPHA80-10K9= | CCX PRE HA 8.0 to 10.0 PRE HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGPHA85-10K9= | CCX PRE HA 8.5 to 10.0 PRE HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX-UPGPHA90-10K9= | CCX PRE HA 9.0 to 10.0 PRE HA Major Upgrade | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX10-10U-E-P-S1 | CCX 10.0 UPG - 10.0 to 10.0 Qty 1 ENH-PRE Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX10-10U-S-E-S1 | CCX 10.0 UPGRADE - 10.0 to 10.0 Qty 1 STD-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX10-10U-S-P-S1 | CCX 10.0 UPGRADE - 10.0 to 10.0 Qty 1 STD-PRE Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX3X-10U-E-E-S1 | CCX 10.0 UPGRADE - 3.x to 10.0 Qty 1 ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX3X-10U-P-P-S1 | CCX 10.0 UPGRADE - 3.X to 10.0 Qty 1 PRE-PRE Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX3X-10U-S-S-S1 | CCX 10.0 UPG - 3.X to 10.0 Qty 1 STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX4X-10U-E-E-S1 | CCX 10.0 UPGRADE - 4.X to 10.0 Qty 1 ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX4X-10U-P-P-S1 | CCX 10.0 UPGRADE - 4.X to 10.0 Qty 1 PRE-PRE Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX4X-10U-S-S-S1 | CCX 10.0 UPGRADE - 4.X to 10.0 Qty 1 STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX50-10U-E-E-S1 | CCX 10.0 UPGRADE - 5.0 to 10.0 Qty 1 ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX50-10U-P-P-S1 | CCX 10.0 UPGRADE - 5.0 to 10.0 Qty 1 PRE-PRE Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX50-10U-S-S-S1 | CCX 10.0 UPGRADE - 5.0 to 10.0 Qty 1 STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX60-10U-E-E-S1 | CCX 10.0 UPGRADE - 6.0 to 10.0 Qty 1 ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX60-10U-P-P-S1 | CCX 10.0 UPGRADE - 6.0 to 10.0 Qty 1 PRE-PRE Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX60-10U-S-S-S1 | CCX 10.0 UPGRADE - 6.0 to 10.0 Qty 1 STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX70-10U-E-E-S1 | CCX 10.0 UPGRADE - 7.0 to 10.0 Qty 1 ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX70-10U-P-P-S1 | CCX 10.0 UPGRADE - 7.0 to 10.0 Qty 1 PRE-PRE Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX70-10U-S-S-S1 | CCX 10.0 UPGRADE - 7.0 to 10.0 Qty 1 STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX80-10U-E-E-S1 | CCX 10.0 UPGRADE - 8.0 to 10.0 Qty 1 ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX80-10U-P-P-S1 | CCX 10.0 UPGRADE - 8.0 to 10.0 Qty 1 PRE-PRE Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX80-10U-S-S-S1 | CCX 10.0 UPGRADE - 8.0 to 10.0 Qty 1 STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX85-10U-E-E-S1 | CCX 10.0 UPGRADE - 8.5 to 10.0 Qty 1 ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX85-10U-OBIVR | CCX 10.0 UPGRADE - 8.5 to 10.0 Qty 1 OBIVR port | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX85-10U-P-P-S1 | CCX 10.0 UPGRADE - 8.5 to 10.0 Qty 1 PRE-PRE Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX85-10U-S-S-S1 | CCX 10.0 UPGRADE - 8.5 to 10.0 Qty 1 STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX90-10U-E-E-S1 | CCX 10.0 UPGRADE - 9.0 to 10.0 Qty 1 ENH-ENH Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX90-10U-OBIVR | CCX 10.0 UPGRADE - 9.0 to 10.0 Qty 1 OBIVR port | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX90-10U-P-P-S1 | CCX 10.0 UPGRADE - 9.0 to 10.0 Qty 1 PRE-PRE Seat Lic | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
| CCX90-10U-S-S-S1 | CCX 10.0 UPGRADE - 9.0 to 10.0 Qty 1 STD-STD Seat | See the Product Migration Options section below for detailed information on replacing this product. | - | - |
Product Migration Options
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at: https://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase the Cisco Unified Contact Center Express 10.x through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: https://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: https://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For More Information
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices
To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: https://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
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