End-of-Sale and End-of-Life Announcement for the Cisco Unified Contact Center Express 9.0 (Part 2)

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Updated:January 16, 2015
Document ID:1549302205045112

Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

EOL10168

Cisco announces the end-of-sale and end-of-life dates for the Cisco Unified Contact Center Express 9.0 (Part 2). The last day to order the affected product(s) is July 17, 2015. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

In addition to the SKUs listed in this notification, the same End of Software Maintenance and End of Support milestones will apply to the Cisco Agent Desktop (CAD), Cisco Supervisor Desktop (CSD) and Cisco Desktop Administrator (CDA) features on CCX 10.0, 10.5 and 10.6.

Table 1.       End-of-Life Milestones and Dates for the Cisco Unified Contact Center Express 9.0 (Part 2)

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

January 16, 2015

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

July 17, 2015

Last Ship Date:
App. SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

October 15, 2015

End of SW Maintenance Releases Date:
App. SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

July 16, 2016

End of New Service Attachment Date:
App. SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

July 16, 2016

End of Service Contract Renewal Date:
App. SW

The last date to extend or renew a service contract for the product.

October 12, 2017

Last Date of Support:
App. SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

July 31, 2018
HW = Hardware    OS SW = Operating System Software   App. SW = Application Software

Table 2.       Product Part Numbers Affected by This Announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

CCX-90-A-AQM-LIC

CCX 9.0 ADDON Adv Quality Manager Named Seat Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-A-CR-LIC

CCX 9.0 ADDON Compliance Recording Named Seat Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-A-E-LIC

CCX 9.0 ADDON ENHANCED Seat Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-A-EHA-LIC

CCX 9.0 ADDON ENHANCED HA (Dual Server Cluster)Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-A-P-LIC

CCX 9.0 ADDON PREMIUM Seat Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-A-PHA-LIC

CCX 9.0 ADDON PREMIUM HA (Dual Server Cluster) Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-A-QM-LIC

CCX 9.0 ADDON Quality Manager Named Seat Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-A-S-LIC

CCX 9.0 ADDON STANDARD Seat Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-A-WFM-LIC

CCX 9.0 ADDON Workforce Manager Named Seat Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-ADDON

CCX 9.0 ADDON-Product, UCSS pDelvery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-ADDON-LIC

CCX 9.0 ADDON - pDelivery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-AOBIVRLIC

CCX 9.0 ADDON PRE Outbound IVR Port Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-CMBLDLIC

CCX 9.0 CCX CM Bundle Appliance Entitlement, PAK pDelivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-CMBLDLIC=

CCX 9.0 CCX CM Bundle Appliance Entitlement, PAK pDelivery

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-CMBUNDLE-K9

CCX 9.0 Promo Bundle available only with NEW CUCM or BE6000

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-E-P-UPAK

CCX 9.0 UPGRADE PAK - 9.0 ENH-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-E-SVR-LIC

CCX 9.0 NEW ENH Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-EP-BDL-U=

CCX 9.0 Upgrade 5 Seat ENH Bundle-PRE pDelivery LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-MEDIAKIT-K9

CCX 9.0 Media Kit for physical a la carte upgs only

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-MPADD-LIC

CCX 9.0 ADDON - Market Pricing pDelivery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-N-AQM-LIC

CCX 9.0 NEW Adv Quality Manager Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-N-CR-LIC

CCX 9.0 NEW Call Recording Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-N-E-LIC

CCX 9.0 NEW ENH Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-N-EHA-LIC

CCX 9.0 NEW ENH HA (Dual Server Cluster) Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-N-P-LIC

CCX 9.0 NEW PRE Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-N-PHA-LIC

CCX 9.0 NEW PRE HA (Dual Server Cluster) Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-N-QM-LIC

CCX 9.0 NEW Quality Manager Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-N-S-LIC

CCX 9.0 NEW STD Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-N-WFM-LIC

CCX 9.0 NEW Workforce Manager Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-NEW

CCX 9.0 NEW-Product, UCSS pDelivery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-NEW-LIC

CCX 9.0 NEW-Product pDelivery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-NEW-STD-UWL

CCX 9.0 NEW STANDARD for UWL

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-NFR=

CCX 9.0 NFR Kit: PRE HA 6 seats Pre IB/OB/email, CR, AQM, WFM

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-NOBIVRLIC

CCX 9.0 NEW PRE Outbound IVR Port Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-P-PAK

CCX 9.0 autoexpanded Physical Delivery PAK

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-P-SVR-LIC

CCX 9.0 NEW PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-PROMO-PAK

CCX 9.0 autoexpanded Physical Delivery PAK for Promo Bundles

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-S-E-UPAK

CCX 9.0 UPGRADE PAK - 9.0, STD-ENH

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-S-P-UPAK

CCX 9.0 UPGRADE PAK - 9.0, STD-PRE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-S-SEAT1-UWL

CCX 9.0 STD Seat Qty 1 (agent or supervisor) for UWL

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-S-SVR-LIC

CCX 9.0 NEW STD Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-SRVRS-MEDIA

CCX 9.0 NEW Appliances, Servers, Media Kits

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-UPG-LIC

CCX 9.0 UPGRADE - Physical Delivery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-UPGRADE

CCX 9.0 UPGRADE-Product, UCSS pDelvery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90-WPL-NFR

CCX 9.0 UC 8 NFR PRE HA 6 seats Pre IB/OB/email, CR, AQM, WFM

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90CRMEDIAKITK9

CCX 9.0 Compliance Recording Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90E-P-SVRLIC

CCX 9.0 ENH-PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90EP-SUPAK

CCX 9.0 UPGRADE PAK - 9.0, ENH-PRE Seat

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90MEDIAKIT-K9=

CCX 9.0 Qty 1 CCX Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90QMMEDIAKITK9

CCX 9.0 Quality Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90S-E-SVRLIC

CCX 9.0 STD-ENH Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90S-P-SVRLIC

CCX 9.0 STD-PRE Server License

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90SE-SUPAK

CCX 9.0 UPGRADE PAK - 9.0, STD-ENH Seat Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90SP-SUPAK

CCX 9.0 UPGRADE PAK - 9.0, STD-PRE Seat Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90WFMMEDIAKIT

CCX 9.0 Workforce Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-90WFMMEDIAKIT=

CCX 9.0 Workforce Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-CR70-90K9=

CCX CR 7.0 to 9.0 CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-CR80-90K9=

CCX CR 8.0 to 9.0 CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-CR85-90K9=

CCX CR 8.5 to 9.0 CR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-CR90-90K9=

CCX CR 9.0 to 9.0 CR ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-35-90K9=

CCX ENH 3.5 to 9.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-40-90K9=

CCX ENH 4.0 to 9.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-41-90K9=

CCX ENH 4.1 to 9.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-45-90K9=

CCX ENH 4.5 to 9.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-50-90K9=

CCX ENH 5.0 to 9.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-60-90K9=

CCX ENH 6.0 to 9.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-70-90K9=

CCX ENH 7.0 to 9.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-80-90K9=

CCX ENH 8.0 to 9.0 ENH EUCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-85-90K9=

CCX ENH 8.5 to 9.0 ENH EUCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-E-90-90K9=

CCX ENH 9.0 to 9.0 ENH ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-IVR8590K9=

CCX Outbound IVR 8.5 to 9.0 UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-35-90K9=

CCX PRE 3.5 to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-40-90K9=

CCX PRE 4.0 to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-41-90K9=

CCX PRE 4.1 to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-45-90K9=

CCX PRE 4.5 to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-50-90K9=

CCX PRE 5.0 to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-60-90K9=

CCX PRE 6.0 to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-70-90K9=

CCX PRE 7.0 to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-80-90K9=

CCX PRE 8.0 to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-85-90K9=

CCX PRE 8.5 to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-P-90-90K9=

CCX PRE 9.0 to 9.0 PRE ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-QM41-90K9=

CCX PRE QM 4.1 to 9.0 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-QM50-90K9=

CCX PRE QM 5.0 to 9.0 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-QM60-90K9=

CCX PRE QM 6.0 to 9.0 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-QM70-90K9=

CCX PRE QM 7.0 to 9.0 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-QM80-90K9=

CCX PRE QM 8.0 to 9.0 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-QM85-90K9=

CCX PRE QM 8.5 to 9.0 PRE QM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-QM90-90K9=

CCX PRE QM 9.0 to 9.0 PRE QM ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-40-90K9=

CCX STD 4.0 to 9.0 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-41-90K9=

CCX STD 4.1 to 9.0 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-45-90K9=

CCX STD 4.5 to 9.0 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-50-90K9=

CCX STD 5.0 to 9.0 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-60-90K9=

CCX STD 5.0 to 9.0 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-70-90K9=

CCX STD 7.0 to 9.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-80-90K9=

CCX STD 8.0 to 9.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-85-90K9=

CCX STD 8.5 to 9.0 STD Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S-90-90K9=

CCX STD 9.0to 9.0 STD ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-S35-90K9=

CCX STD 3.5 to 9.0 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-WFM-41-90=

CCX PRE WFM 4.1 to 9.0 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-WFM-50-90=

CCX PRE WFM 5.0 to 9.0 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-WFM-60-90=

CCX PRE WFM 6.0 to 9.0 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-WFM-70-90=

CCX PRE WFM 7.0 to 9.0 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-WFM-80-90=

CCX PRE WFM 8.0 to 9.0 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-WFM-85-90=

CCX PRE WFM 8.5 to 9.0 PRE WFM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPG-WFM-90-90=

CCX PRE WFM 9.0 to 9.0 PRE WFM ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGAQM50-90K9=

CCX PRE AQM 5.0 to 9.0 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGAQM60-90K9=

CCX PRE AQM 6.0 to 9.0 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGAQM70-90K9=

CCX PRE AQM 7.0 to 9.0 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGAQM80-90K9=

CCX PRE AQM 8.0 to 9.0 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGAQM85-90K9=

CCX PRE AQM 8.5 to 9.0 PRE AQM UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGAQM90-90K9=

CCX PRE AQM 9.0 to 9.0 PRE AQM ESW Maintenance Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGE3031-90K9=

CCX ENH 3.0, 3.1 NO IVR Option to 9.0 ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA40-90K9=

CCX ENH HA 4.0 HA to 9.0 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA41-90K9=

CCX ENH HA 4.1 HA to 9.0 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA50-90K9=

CCX ENH HA 5.0 HA to 9.0 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA60-90K9=

CCX ENH HA 6.0 HA to 9.0 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA70-90K9=

CCX ENH HA 7.0 HA to 9.0 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA80-90K9=

CCX ENH HA 8.0 HA to 9.0 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGEHA85-90K9=

CCX ENH HA 8.5 HA to 9.0 HA ENH UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGOIVR9010K9=

CCX OB IVR 9.0 to 10.0 OB IVR UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGP3031-90K9=

CCX PRE 3.0, 3.1 NO IVR Option to 9.0 PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA40-90K9=

CCX PRE HA 4.0 HA to 9.0 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA41-90K9=

CCX PRE HA 4.1 HA to 9.0 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA50-90K9=

CCX PRE HA 5.0 HA to 9.0 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA60-90K9=

CCX PRE HA 6.0 HA to 9.0 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA70-90K9=

CCX PRE HA 7.0 HA to 9.0 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA80-90K9=

CCX PRE HA 8.0 HA to 9.0 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGPHA85-90K9=

CCX PRE HA 8.5 HA to 9.0 HA PRE UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX-UPGS3031-90K9=

CCX STD 3.0, 3.1 NO IVR Option to 9.0 STD UCSS Major Upgrade

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90-MPNEW-LIC

CCX 9.0 NEW - Market Pricing pDelivery LICENSES ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90A-MP-E-LIC

CCX 9.0 ADDON ENHANCED Seat Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90A-MP-P-LIC

CCX 9.0 ADDON PREMIUM Seat Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90A-MPEHA-LIC

CCX 9.0 ADDON ENHANCED HA Server SW Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90A-MPPHA-LIC

CCX 9.0 ADDON PREMIUM HA Server SW Qty 1 LICENSE

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90AQMMEDIAKITK9

CCX 9.0 Adv Quality Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90AQMMEDKITK9=

CCX 9.0 Adv Quality Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90CRMEDIAKITK9=

CCX 9.0 Compliance Recording Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90N-MP-E-LIC

CCX 9.0 NEW ENH Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90N-MP-P-LIC

CCX 9.0 NEW PRE Seat Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90N-MPEHA-LIC

CCX 9.0 NEW ENH HA Server SW Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90N-MPPHA-LIC

CCX 9.0 NEW PRE HA Server SW Qty 1 LICENSE ONLY

See the Product Migration Options section below for detailed information on replacing this product.

-

-

CCX90QMMEDIAKITK9=

CCX 9.0 Quality Manager Qty 1 Media Kit - NO LICENSES

See the Product Migration Options section below for detailed information on replacing this product.

-

-

Product Migration Options

Customers are encouraged to migrate to the Cisco Unified Contact Center Express 10.6. Information about this product can be found at: http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html.

Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.

Customers may be able to continue to purchase Cisco Unified Contact Center Express 9.0 (Part 2) the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

The Cisco Takeback and Recycle program helps businesses dispose properly of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.

For More Information

For More Information Cisco Unified Contact Center Express 10.6, visit http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html, or contact your local account representative.

To request information about the Cisco Unified Contact Center Express 10.6, send an e-mail to
ipcc-express-pm@cisco.com.

For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.

Subscribe for RSS Notifications for End-of-Life and End-of-Sale Notices

To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: http://www.cisco.com/web/feeds/products/end_of_life_rss.xml.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

 

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