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EOL14763 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Webex Expert on Demand – User-based License. The last day to order the affected product(s) is July 22, 2022. The last day to renew or add to an existing subscription is July 22, 2022. Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.
Customers are encouraged to migration to the device based Expert on Demand licensing under A-FLEX-3 subscription. The Cisco Collaboration Flex Plan 3.0 Ordering Guide is available at this site: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html.
Table 1. End-of-life milestones and dates for the Cisco Webex Expert on Demand – User-based License
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
June 22, 2022 |
| End-of-Sale Date* |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
July 22, 2022 |
| End of Change/Renewal Date* : |
The last date to Renew or Add to an existing subscription. |
July 22, 2022 |
| Last Date of Support** : |
The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete. |
July 31, 2025 |
Customers are encouraged to migration to the device based Expert on Demand licensing under A-FLEX-3 subscription. The Cisco Collaboration Flex Plan 3.0 Ordering Guide is available at this site: https://www.cisco.com/c/en/us/products/collateral/unified-communications/spark-flex-plan/guide-c07-744224.html.
Table 2. Product part numbers affected by this announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| A-FLEX-XOD-ENT |
Expert on Demand Right to Use Entitlement |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
| A-FLEX-XOD-USR |
Expert on Demand User |
See the Product Migration Options section below for detailed information on replacing this product. |
- |
- |
Customers are encouraged to migration to the device based Expert on Demand licensing under A-FLEX-3 subscription.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/c/en/us/products/eos-eol-policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/c/en/us/products/warranty-listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://cway.cisco.com/mynotifications.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.