End-of-Sale and End-of-Life Announcement for Cisco Spark Call

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Updated:November 9, 2021

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Updated:November 9, 2021
 

 

Overview

EOL13394 - Amended

Cisco announces the end-of-sale and end-of-life dates for Cisco Spark Call.

In order to ensure customers the best collaboration experience, Cisco announces a modification to the end-of-support dates for Cisco  Spark Call from April 27, 2024, to January 31, 2022. Cisco will assist customers with a mid-contract modification to Webex Calling or the Webex Suite and will continue to provide no-cost migration services. With this change, customers will have access to the recently announced Nomadic E911 feature included in Webex Calling that will enable customers to comply with the RAY BAUM’S act that goes into effect January 6th 2022.  

Contact your partner or a Cisco sales representative by emailing CallingMigration@cisco.com to get started with your transition to the latest version of Webex Calling. 

Customers with active service contracts and subscriptions (as applicable) will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts and subscriptions (as applicable), support will be available under the terms and conditions of customers' service contract and subscription.

End-of-life milestones

Table 1.        End-of-life milestones and dates for Cisco Spark Call

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public.

October 27, 2020

End-of-Sale Date

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

April 27, 2021

End of Change/Renewal Date:
Subscription

The last date to Renew or Add to an existing subscription.

January 31 ,2022

Last Date of Support:
Subscription

The last date to receive applicable subscription entitlements, service and support for the product as entitled by active subscriptions and service contracts(as applicable) or by warranty terms and conditions. After this date, all subscription and support services for the product are unavailable, and the product becomes obsolete.

January 31 ,2022

Product part numbers

Table 2.        Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

Replacement Product Part Number

Replacement Product Description

Additional Information

A-FLEX-EA-C-COMMON

Common Area Add-on (2)

No Replacement

-

-

A-FLEX-EASL1

EntW Calling fka Spark Call Tier 1 (2)

No Replacement

-

-

A-FLEX-EASL1-AUM

EntW Calling fka Spark Call Tier 1 purch w AU Meetings (2)

No Replacement

-

-

A-FLEX-EASL1-EAM

EntW Calling fka Spark Call Tier 1 purch w EntW Meetings (2)

No Replacement

-

-

A-FLEX-EASL2

EntW Calling fka Spark Call Tier 2 (2)

No Replacement

-

-

A-FLEX-EASL2-AUM

EntW Calling fka Spark Call Tier 2 purch w AU Meetings (2)

No Replacement

-

-

A-FLEX-EASL2-EAM

EntW Calling fka Spark Call Tier 2 purch w EntW Meetings (2)

No Replacement

-

-

A-FLEX-EASL3

EntW Calling fka Spark Call Tier 3 (2)

No Replacement

-

-

A-FLEX-EASL3-AUM

EntW Calling fka Spark Call Tier 3 purch w AU Meetings (2)

No Replacement

-

-

A-FLEX-EASL3-EAM

EntW Calling fka Spark Call Tier 3 purch w EntW Meetings (2)

No Replacement

-

-

A-FLEX-NU-C-COMMON

NU Common Area Add-on (2)

No Replacement

-

-

A-FLEX-NUSL1

NU Calling fka Spark Call Tier 1 (2)

No Replacement

-

-

A-FLEX-NUSL1-AUM

NU Calling fka Spark Call purchase w AU Meetings (2)

No Replacement

-

-

A-FLEX-NUSL1-EAM

NU Calling fka Spark Call purchase w EntW Meetings (2)

No Replacement

-

-

A-SPK-AU-CLDCALL1

Cloud Calling (2)

No Replacement

-

-

A-SPK-AU-CLDCALL2

Cloud Calling (2)

No Replacement

-

-

A-SPK-AU-CLDCALL3

Cloud Calling (2)

No Replacement

-

-

A-SPK-EMP-CLDCALL

Cloud Calling (2)

No Replacement

-

-

A-SPK-EMP-CLDCALL1

Cloud Calling (2)

No Replacement

-

-

A-SPK-EMP-CLDCALL2

Cloud Calling (2)

No Replacement

-

-

A-SPK-EMP-CLDCALL3

Cloud Calling (2)

No Replacement

-

-

A-SPK-NONKW-CLD

Cloud Public Space License

No Replacement

-

-

A-SPK-NU-CLDCALL

Cloud Calling (2)

No Replacement

-

-

A-SPK-NU-CLDCL-INT

Basic Cloud Calling Introduction

No Replacement

-

-

A-SPK-AU-C

Cloud Calling & Advanced Meetings (1)

No Replacement

-

-

A-SPK-EMP-C1

Cloud Calling and Business Messaging (1)

No Replacement

-

-

A-SPK-EMP-C3

Cloud Calling & Advanced Meetings (1)

No Replacement

-

-

A-SPK-NU-C1

Cloud Calling and Business Messaging (1)

No Replacement

-

-

A-SPK-NU-C3

Cloud Calling, Business Messaging, and Adv Meetings (1)

No Replacement

-

-

A-SPK-EDU-S-COMMON

Cloud Calling Excess Common Area Licenses (2)

No Replacement

-

-

A-SPK-EDUEC-CALL-C

Cloud Calling & Advanced Meetings (1)

No Replacement

-

-

A-SPK-EDUEC-SCALL

Cloud Calling (2)

No Replacement

-

-

Product migration options

Cisco Spark Call subscriptions should be migrated to the latest Webex Calling services in the Cisco Collaboration Flex Plan as detailed here: https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/webex-suite-og.html. In order to avoid a service disruption, contact your partner or a Cisco sales representative by emailing CallingMigration@cisco.com to get started with your transition to the latest version of Webex Calling.  

Spark Call: End of support for new IP phone purchases

What: Newly purchased phones may not be compatible with Spark Call service. Currently deployed phones will continue to be supported until the Spark Call End of Support date. See the table below for impacted phone models.

Why: Newly purchased phones may come with new hardware revisions that require minimum software version that is not compatible or supported with Spark Call.

 

Impacted devices and recommended mitigation:

Customers are encouraged to migrate to Webex Calling service as soon as possible. New IP phone purchases for use with Spark Call service will not be supported.  Mitigation options for previously purchased phones:

Phone models

Impacted?

Mitigation

7811, 7832, 8845, 8865

No

N/A

8811, 8841, 8851, 8861

Yes – HW V15 and later

Follow the instructions in this field notice for previously purchased phones.

7821, 7861

Yes -  HW V20 and later

7841

Yes -  HW V18 and later

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

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