End-of-Sale and End-of-Life Announcement for the Cisco TelePresence EX90
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EOL11400 - Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco TelePresence EX90. The last day to order the affected product(s) is August 2, 2017. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.
Table 1. End-of-Life Milestones and Dates for the Cisco TelePresence EX90
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
February 1, 2017 |
| End-of-Sale Date: |
The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date. |
August 2, 2017 |
| Last Ship Date: |
The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time. |
October 31, 2017 |
| End of Routine Failure Analysis Date: |
The last-possible date a routine failure analysis may be performed to determine the cause of hardware product failure or defect. |
August 2, 2018 |
| End of New Service Attachment Date: |
For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract. |
August 2, 2018 |
| End of Service Contract Renewal Date: |
The last date to extend or renew a service contract for the product. |
October 28, 2021 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
August 31, 2022 |
Table 2. Product Part Numbers Affected by This Announcement
| End-of-Sale Product Part Number |
Product Description |
Replacement Product Part Number |
Replacement Product Description |
Additional Information |
| CAB-DVI-A-VGA125= |
DVI-A (12+5) to VGA cable |
There is currently no replacement product available for this product. |
- |
- |
| CAB-DVI-D181= |
Standard DVI-D (18+1) cable |
There is currently no replacement product available for this product. |
- |
- |
| CAB-ETH-2M= |
Network cable, 2m, no marki |
There is currently no replacement product available for this product. |
- |
- |
| CAB-STEREO35MM= |
3.5mm stereo cable |
There is currently no replacement product available for this product. |
- |
- |
| CTS-ATP-EX90-K9 |
ATP Demo - EX90 |
CP-DX80-K9= |
Cisco DX80 |
- |
| CTS-CTRL-DV8 |
Touch Control for EX Series with cradle and handset |
There is currently no replacement product available for this product. |
- |
- |
| CTS-CTRL-DV8= |
Spare - Touch Control for EX with cradle and handset |
There is currently no replacement product available for this product. |
- |
- |
| CTS-CTRL-DV8CRDL |
inTouch Cradle w/Handset |
There is currently no replacement product available for this product. |
- |
- |
| CTS-CTRL-DV8CRDL= |
Spare Cradle w/Handset for EX Series ONLY-Touch NOT included |
There is currently no replacement product available for this product. |
- |
- |
| CTS-EX90 |
EX90 base system including NPP option |
There is currently no replacement product available for this product. |
- |
- |
| CTS-EX90-K9 |
EX90 - NPP, Touch UI |
CP-DX80-K9= |
Cisco DX80 |
- |
| CTS-EX90-K9-E-PR |
3 for 2 ePromo EX90 - including NPP, Touch UI |
There is currently no replacement product available for this product. |
- |
- |
| CTS-EX90-K9= |
EX90 - SPARE only |
CP-DX80-K9= |
Cisco DX80 |
- |
| CTS-EX90= |
EX90 Non Encrypted Version Spare |
There is currently no replacement product available for this product. |
- |
- |
| CTS-NAL-EX90 |
EX90 NAL label for China - for auto expand only |
There is currently no replacement product available for this product. |
- |
- |
| PSU-EX90= |
EX90 Power Supply |
There is currently no replacement product available for this product. |
- |
- |
| L-ATP-EX-PAK |
Electronic Delivery PAK for ATP Demo EX-Series |
There is currently no replacement product available for this product. |
- |
- |
| L-ATP-EX60-PR |
Electronic Delivery - ATP Demo - EX60 PR Option |
There is currently no replacement product available for this product. |
- |
- |
| L-ATP-EX90-DD |
Electronic Delivery - ATP Demo - EX90 DD Option |
There is currently no replacement product available for this product. |
- |
- |
| L-ATP-EX90-MS |
Electronic Delivery - ATP Demo - EX90 MS Option |
There is currently no replacement product available for this product. |
- |
- |
| L-ATP-EX90-PR |
Electronic Delivery - ATP Demo - EX90 PR Option |
There is currently no replacement product available for this product. |
- |
- |
| L-EX-PAK |
Electronic Delivery PAK for EX-Series |
There is currently no replacement product available for this product. |
- |
- |
| L-EX-SERIES-RM |
Remote monitoring option for EX series Endpoints |
There is currently no replacement product available for this product. |
- |
- |
| L-EX60-PR |
Order L-EX-PAK for E- delivery of EX60 PR Option |
There is currently no replacement product available for this product. |
- |
- |
| L-EX90-DD |
Order L-EX-PAK for E-delivery of EX90 DD Option |
There is currently no replacement product available for this product. |
- |
- |
| L-EX90-MS |
Order L-EX-PAK for E delivery of EX90 MS Option |
There is currently no replacement product available for this product. |
- |
- |
| L-EX90-PR |
Order L-EX-PAK for E-delivery of EX90 PR Option |
There is currently no replacement product available for this product. |
- |
- |
| LIC-ATP-EX90-DD |
ATP Demo - EX90 DD Option |
There is currently no replacement product available for this product. |
- |
- |
| LIC-ATP-EX90-MS |
ATP Demo - EX90 MS Option |
There is currently no replacement product available for this product. |
- |
- |
| LIC-ATP-EX90-PR |
ATP Demo - EX90 PR Option |
There is currently no replacement product available for this product. |
- |
- |
| LIC-E20 |
EX 20 Product ID |
There is currently no replacement product available for this product. |
- |
- |
| LIC-EX90 |
EX90 Product License Key |
There is currently no replacement product available for this product. |
- |
- |
| LIC-EX90-DD |
EX90 DD Option |
There is currently no replacement product available for this product. |
- |
- |
| LIC-EX90-MS |
EX90 MS Option |
There is currently no replacement product available for this product. |
- |
- |
| LIC-EX90-PR |
EX90 PR Option |
There is currently no replacement product available for this product. |
- |
- |
Product Migration Options
Customers are encouraged to migrate to the Cisco DX80 or Cisco DX70 collaboration devices. Information about these products can be found at: http://www.cisco.com/c/en/us/products/collaboration-endpoints/desktop-collaboration-experience-dx600-series/index.html. Note however that the Cisco DX-Series multi-party calls support require the appropriate infrastructure equipment. The DX-Series are only controllable from their main touch display or BYOD enabled with Cisco Proximity solution. DX-Series can also not be connected to an external display. For more comparison, please refer to Cisco EX90 and DX80 datasheets.
Customers may be able to use the Cisco Technology Migration Program (TMP) where applicable to trade-in eligible products and receive credit toward the purchase of new Cisco equipment. For more information about Cisco TMP, customers should work with their Cisco Partner or Cisco account team. Cisco Partners can find additional TMP information on Partner Central at http://www.cisco.com/web/partners/incentives_and_promotions/tmp.html.
Customers may be able to continue to purchase the Cisco TelePresence EX90 through the Cisco Certified Refurbished Equipment program. Refurbished units may be available in limited supply for sale in certain countries on a first-come, first-served basis until the Last Date of Support has been reached. For information about the Cisco Certified Refurbished Equipment program, go to: http://www.cisco.com/go/eos.
Service prices for Cisco products are subject to change after the product End-of-Sale date.
The Cisco Takeback and Recycle program helps businesses properly dispose of surplus products that have reached their end of useful life. The program is open to all business users of Cisco equipment and its associated brands and subsidiaries. For more information, go to: http://www.cisco.com/web/about/ac227/ac228/ac231/about_cisco_takeback_recycling.html.
For More Information
For more Information about the Cisco DX80, visit http://www.cisco.com/c/en/us/products/collaboration-endpoints/dx80/index.html, or contact your local account representative.
For more information about the Cisco End-of-Life Policy, go to: http://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: http://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: http://www.cisco.com/cisco/support/notifications.html.
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Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.
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