End-of-Sale and End-of-Life Announcement for the Cisco Prime Collaboration Assurance and Analytics, Cisco Prime Collaboration Assurance and Analytics for HCS, and Cisco Prime Collaboration Provisioning

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Updated:April 16, 2021

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Updated:April 16, 2021

Table of Contents

 

 

Overview

EOL13755

Cisco announces the end-of-sale and end-of-life dates for the Cisco Prime Collaboration Assurance and Analytics, Cisco Prime Collaboration Assurance and Analytics for HCS, and Cisco Prime Collaboration Provisioning. The last day to order the affected product(s) is October 14, 2021. Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1 of the EoL bulletin. Table 1 describes the end-of-life milestones, definitions, and dates for the affected product(s). Table 2 lists the product part numbers affected by this announcement. For customers with active and paid service and support contracts, support will be available under the terms and conditions of customers' service contract.

End-of-life milestones

Table 1.      End-of-life milestones and dates for the Cisco Prime Collaboration Assurance and Analytics, Cisco Prime Collaboration Assurance and Analytics for HCS, and Cisco Prime Collaboration Provisioning

Milestone

Definition

Date

End-of-Life Announcement Date

The date the document that announces the end of sale and end of life of a product is distributed to the general public.

April 15, 2021

End-of-Sale Date:
App SW

The last date to order the product through Cisco point-of-sale mechanisms. The product is no longer for sale after this date.

October 14, 2021

Last Ship Date:
App SW

The last-possible ship date that can be requested of Cisco and/or its contract manufacturers. Actual ship date is dependent on lead time.

January 12, 2022

End of SW Maintenance Releases Date:
App SW

The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software.

October 14, 2022

End of New Service Attachment Date:
App SW

For equipment and software that is not covered by a service-and-support contract, this is the last date to order a new service-and-support contract or add the equipment and/or software to an existing service-and-support contract.

October 14, 2022

End of Service Contract Renewal Date:
App SW

The last date to extend or renew a service contract for the product.

January 10, 2024

Last Date of Support:
App SW

The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete.

October 31, 2024

HW = Hardware          OS SW = Operating System Software        App. SW = Application Software

Product part numbers

Table 2.      Product part numbers affected by this announcement

End-of-Sale Product Part Number

Product Description

HCS-12X-PCANALYTIX

HCS 12.5x Prime Collab Analytics - Endpoints based

HCS-12X-PC-MASS

HCS 12.5x Prime Collaboration Mass Endpoint License

HCS-PC-MASS-ADD

HCS Prime Collaboration Mass Endpoint

L-PC12-AAN-LIC

Prime Collaboration 12.x Assur,Analytics Lic Bundle-1 endpnt

L-PC12-AN-BUN

Prime Collaboration Analytics 12 Lic Bundle expansion

L-PC12-AN-LIC=

Prime Collaboration 12.x Analytics per endpoint license

L-PC12-AN-LIC-UPG=

Prime Collab 12.x Analytics Lic Purch Upgrade - 1 endpoint

L-PC12-AN-PUT=

Prime Collaboration 12.x Analytics Lic PUT upgrade-1 endpt

L-PC12-AS-BUN

Prime Collaboration Assurance 12 Lic Bundle expansion

L-PC12-AS-LIC=

Prime Collaboration 12.x Assurance per endpoint license

L-PC12-AS-LIC-UPG=

Prime Collaboration 12.x Assurance Lic Purch Upgrade -1 endp

L-PC12-AS-PUT=

Prime Collaboration 12.x Assurance Lic PUT upgrade-1 endpt

L-PC12-CCA-LIC=

Prime Collaboration 12.x Assurance CCA Lic 1 concurrent age

L-PC12-CCALIC-UPG=

PC 11.x Contact Center Assurance Purch Lic Upg - 1 conc agnt

L-PC12-CCA-PUT=

Prime Collaboration 12.x CC Assurance Lic PUT upgrade-1 endp

L-PC12-PAAN10K-LIC

Prime Collaboration 12.x Assur,Analytics Lic Bundle-10K endp

L-PC12-PAAN30K-LIC

Prime Collaboration 12.x Assur,Analytics Lic Bundle-30K endp

L-PC12-PAAN60K-LIC

Prime Collaboration 12.x Assur,Analytics Lic Bundle-60K endp

L-PC12-PAAN-LIC

Prime Collaboration 12.xProv,Assur,Any Lic Bundle-1 endpnt

L-PC12-PR-BUN-PAK

Prime Collaboration Provisioning 12 Lic Bundle expansion

L-PC12-PR-LIC=

Prime Collaboration 12.x Provisioning per endpoint license

L-PC12-PR-LIC-UPG=

Prime Collaboration 12.x Prov Lic purchased upgrd 1endpt

L-PC12-PR-PUT=

Prime Collaboration 12.x Provisioning Lic PUT Upgrade-1 ep

L-PC12-PRSL-LIC=

Prime Collaboration 12.x Provisioning per endpoint smartlic

R-PC12.1-ASSW-K9=

Prime Collaboration 12.1 Assurance Software and base Lic

R-PC12.1-ASSWU-K9=

Prime Collab 12.1 Assurance Upg SW Image and Lic on PUT

R-PC12.5-PRSSU-K9=

Prime Collaboration 12.5 Provisioning SW and BASE SL upgrade

R-PC12.6-PRSSU-K9=

Prime Collaboration 12.6 Provisioning SW and BASE SL upgrade

R-PC12.6-PRSW-K9=

Prime Collaboration 12.6 Provisioning Software and BASE

R-PC12.6-PRSWS-K9=

Prime Collaboration 12.6 Provisioning SW and BASE SL upgrade

R-PC12.6-PRSWU-K9=

Prime Collaboration 12.6 Provisioning SW and BASE upgrade

R-PC12-PRSW-M-K9=

Prime Collab 12.0 Provisioning Migration 11.x-12.1

R-PC12-PRSW-U-K9=

Prime Collab 12.0 Provisioning Upg SW Image and Lic on PUT

L-PC11-AAB-LIC

Prime Collaboration 11 Assurance/Analytics License

L-PC11-AAB-LIC=

Prime Collaboration 11 Assurance/Analytics License

HCS-10X-PC-CC-90

HCS 10.x Prime Collab Cont Cntr Assurance Endpoint LIC-NFR

HCS-10X-PCH-MUL

HCS 10.x Prime Collab High End Multi Codec Endpoint License

HCS-10X-PCH-MUL-90

HCS 10.x Prime Collab High End Multi Codec Endpoint Lic-NFR

HCS-10X-PCH-SIN

HCS 10.x Prime Collab High End Single Codec Endpoint License

HCS-10X-PCH-SIN-90

HCS 10.x Prime Collab High End Single Codec Endpoint Lic-NFR

HCS-10X-PC-MID

HCS 10.x Prime Collaboration Mid Endpoint License

HCS-10X-PC-MID-90

HCS 10.x Prime Collaboration Mid Endpoint License-NFR

HCS-10X-PC-ML-UPG=

HCS 10.x Prime Collab High End Multi Codec Endpoint Lic-PUT

HCS-PC-CCA-AGENT

HCS 10.x Prime Collaboration Contact Center Assurance Agent

HCS-PC-CC-PAK

HCS Prime Collaboration Contact Center Assurance License PAK

HCS-PC-CC-T1

HCS 10.x Prime Collaboration Contact Center Assurance Tier 1

HCS-PC-CC-T2

HCS 10.x Prime Collaboration Contact Center Assurance Tier 2

HCS-PC-CC-T3

HCS 10.x Prime Collaboration Contact Center Assurance Tier 3

HCS-PC-CC-T4

HCS 10.x Prime Collaboration Contact Center Assurance Tier 4

HCS-PC-CC-T5

HCS 10.x Prime Collaboration Contact Center Assurance Tier 5

HCS-PC-CC-T6

HCS 10.x Prime Collaboration Contact Center Assurance Tier 6

HCS-PC-HI

HCS Prime Collaboration High End Single Codec Endpoint

HCS-PC-HI-ADD

HCS 10.x Prime Collab High End Single Codec Endpoint

HCS-PC-HI-LE

HCS 10.x PC High End Single Codec Endpoint LE

HCS-PC-HI-T1

HCS 10.x Prime Collab High End Single Codec Endpoint Tier 1

HCS-PC-HI-T2

HCS 10.x Prime Collab High End Single Codec Endpoint Tier 2

HCS-PC-HI-T3

HCS 10.x Prime Collab High End Single Codec Endpoint Tier 3

HCS-PC-HI-T4

HCS 10.x Prime Collab High End Single Codec Endpoint Tier 4

HCS-PC-HI-T5

HCS 10.x Prime Collab High End Single Codec Endpoint Tier 5

HCS-PC-HI-T6

HCS 10.x Prime Collab High End Single Codec Endpoint Tier 6

HCS-PC-MA-LE

HCS 10.x Prime Collaboration Assurance Mass Endpoint LE

HCS-PC-MA-PS

HCS 10.x Prime Collaboration Mass Endpoint PS

HCS-PC-MA-T1

HCS 10.x Prime Collaboration Mass Endpoint Tier 1

HCS-PC-MA-T2

HCS 10.x Prime Collaboration Mass Endpoint Tier 2

HCS-PC-MA-T3

HCS 10.x Prime Collaboration Mass Endpoint Tier 3

HCS-PC-MA-T4

HCS 10.x Prime Collaboration Mass Endpoint Tier 4

HCS-PC-MA-T5

HCS 10.x Prime Collaboration Mass Endpoint Tier 5

HCS-PC-MA-T6

HCS 10.x Prime Collaboration Mass Endpoint Tier 6

HCS-PC-MID

HCS Prime Collaboration Mid-range Endpoint

HCS-PC-MID-ADD

HCS 10.x Prime Collaboration Mid Range Endpoint

HCS-PC-MID-LE

HCS 10.x Prime Collaboration Assurance Mid Range Endpoint LE

HCS-PC-MID-T1

HCS 10.x Prime Collaboration Mid Range Endpoint Tier 1

HCS-PC-MID-T2

HCS 10.x Prime Collaboration Mid Range Endpoint Tier 2

HCS-PC-MID-T3

HCS 10.x Prime Collaboration Mid Range Endpoint Tier 3

HCS-PC-MID-T4

HCS 10.x Prime Collaboration Mid Range Endpoint Tier 4

HCS-PC-MID-T5

HCS 10.x Prime Collaboration Mid Range Endpoint Tier 5

HCS-PC-MID-T6

HCS 10.x Prime Collaboration Mid Range Endpoint Tier 6

HCS-PC-MULT

HCS Prime Collaboration High End Multi Codec Endpoint

HCS-PC-MULT-ADD

HCS 10.x Prime Collab High End Multi Codec Endpoint

HCS-PC-MULT-LE

HCS 10.x PC High End Multi Codec Endpoint LE

HCS-PC-MULT-T1

HCS 10.x Prime Collab High End Multi Codec Endpoint Tier 1

HCS-PC-MULT-T2

HCS 10.x Prime Collab High End Multi Codec Endpoint Tier 2

HCS-PC-MULT-T3

HCS 10.x Prime Collab High End Multi Codec Endpoint Tier 3

HCS-PC-MULT-T4

HCS 10.x Prime Collab High End Multi Codec Endpoint Tier 4

HCS-PC-MULT-T5

HCS 10.x Prime Collab High End Multi Codec Endpoint Tier 5

HCS-PC-MULT-T6

HCS 10.x Prime Collab High End Multi Codec Endpoint Tier 6

L-HCS-10X-PCHIUPG=

HCS 10.x Prime Collab High End Single Codec Endpoint Lic-PUT

L-HCS-10X-PCMAUPG=

HCS 10.x Prime Collaboration Mass Endpoint License-PUT

L-HCS-10XPCMIDUPG=

HCS 10.x Prime Collaboration Mid Endpoint License-PUT

L-HCS-10X-PCMLUPG=

HCS 10.x Prime Collab High End Multi Codec Endpoint Lic-PUT

L-PC11-AN-BUN

Prime Collaboration Analytics 11 Lic Bundle expansion

L-PC11-AS-BUN

Prime Collaboration Assurance 11 Lic Bundle expansion

L-PC11-PR-BUN-PAK

Prime Collaboration Provisioning 11 Lic Bundle expansion

L-PC11-PR-LIC=

Prime Collaboration 11.x Provisioning per endpoint license

L-PC11-PR-LIC-UPG=

Prime Collaboration 11.x Prov Lic purchased upgrd 1endpt

L-PC11-PR-PUT=

Prime Collaboration 11.x Provisioning Lic PUT Upgrade-1 ep

PCP-BE6K-90-K9

Cisco Prime Collaboration Provisioning for BE6K 9.0

ER12-HCS-ADD-USR

HCS Emergency Responder User Add on for v12.5x

Product migration options

There is no replacement available for the Cisco Prime Collaboration Assurance and Analytics, Cisco Prime Collaboration Assurance and Analytics for HCS, and Cisco Prime Collaboration Provisioning at this time.

Service prices for Cisco products are subject to change after the product End-of-Sale date.

For more information

For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.

For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.

To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.

Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.

 

 

 

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