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Customers with active service contracts will continue to receive support from the Cisco Technical Assistance Center (TAC) as shown in Table 1.
Table 1 describes the end-of-life milestones, definitions, and dates for the affected software image(s).
Table 2 lists the software image numbers affected by this announcement.
Table 1. End-of-life milestones and dates for the Cisco IOT Device Manager (DM) 5.0 to 5.4
| Milestone |
Definition |
Date |
| End-of-Life Announcement Date |
The date the document that announces the end-of-sale and end-of-life of a product is distributed to the general public. |
April 6th, 2020 |
| End of SW Maintenance Date: |
The last date that Cisco Engineering may release any final software maintenance releases or bug fixes. After this date, Cisco Engineering will no longer develop, repair, maintain, or test the product software. |
September 30th, 2021 |
| Last Date of Support: |
The last date to receive applicable service and support for the product as entitled by active service contracts or by warranty terms and conditions. After this date, all support services for the product are unavailable, and the product becomes obsolete. |
September 30th, 2023 |
Table 2. Software image versions affected by this announcement
| End-of-Life image versions |
Software Description |
Replacement image version |
Replacement software Description |
| IoT-DM 5.0 |
IoT DM App SW 5.0 |
IoT-DM 5.5 |
IoT DM App SW |
| IoT-DM 5.1 |
IoT DM App SW 5.1 |
IoT-DM 5.5 |
IoT DM App SW |
| IoT-DM 5.2 |
IoT DM App SW 5.2 |
IoT-DM 5.5 |
IoT DM App SW |
| IoT-DM 5.3 |
IoT DM App SW 5.3 |
IoT-DM 5.5 |
IoT DM App SW |
| IoT-DM 5.4 |
IoT DM App SW 5.4 |
IoT-DM 5.5 |
IoT DM App SW |
All the existing products supported in Cisco IOT (DM) version 5.0 to 5.4 will continue to be supported in the newer releases.
Customers are encouraged to migrate to Cisco IoT Device Manager version 5.5 or later.
For more information about the Cisco End-of-Life Policy, go to: https://www.cisco.com/en/US/products/products_end-of-life_policy.html.
For more information about the Cisco Product Warranties, go to: https://www.cisco.com/en/US/products/prod_warranties_listing.html.
To subscribe to receive end-of-life/end-of-sale information, go to: https://www.cisco.com/cisco/support/notifications.html.
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To subscribe to the End-of-Life and End-of-Sale RSS Feed, insert the following URL into your RSS application: https://www.cisco.com/web/feeds/products/end_of_life_rss.xml.
Any authorized translation issued by Cisco Systems or affiliates of this end-of-life Product Bulletin is intended to help customers understand the content described in the English version. This translation is the result of a commercially reasonable effort; however, if there are discrepancies between the English version and the translated document, please refer to the English version, which is considered authoritative.