Guiding the customer through the returns process
Thank you for your interest in the Cisco Returns Program. To determine your specific returns process, please identify the country where the equipment is located in the table below, and review the corresponding returns process instructions.
Due to varying country laws around the world, not all countries are eligible. If your country is not listed, visit the Cisco Takeback and Reuse Program website for more options.
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The equipment you will be returning will be shipped to Cisco's returns receiving or recycling center. Cisco will then determine its next best use at no expense to the customer or to the partner.
The used Cisco equipment will be shipped to Cisco's returns receiving center where Cisco will determine its next best use at no expense to the customer or to the partner.
Your country regulations may restrict or require additional shipping and customs documentation to enable export of used equipment. Cisco does not control these rules and customers must be aware of any potential local requirements and possible work with local brokers for export. If documents are required, an agent will reach out to request the appropriate documents after the pickup request for the return is generated.
If there are any issues regarding HTS, COO, or value, submit a case via Customer Service Hub by searching for "HTS Classification", "countryoforigin"(no spaces), or "Customs Valuation" respectively for support
For more information, review Cisco's general export compliance guidelines.